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Top 10 Report

HFS Top 10 Cognitive Assistant Service Providers

This is HFS' first comprehensive assessment of the leading 19 providers in the emerging market for cognitive assistant services.

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Point of View

HCL Hurdles Wipro into 4th Place – but for How Long with the Alight Deal?

This report examines the market performance of the TWITCH providers to dig deeper into some of the dynamics at play.

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Point of View

AI in HR Is a Matter of How, Not If

AI is now a crucial tool in workforce management, but assuming it can solve all of a company’s HR issues is dangerously naïve.

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Point of View

The HFS FORA Summit: Cambridge 2018 – The State of Digital Operations

A record of the key findings from the HFS FORA Summit in Cambridge (July 2–3, 2018)

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Point of View

Infographic: Make Digital Your Core Strength – APAC drill down

HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices—and the

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Point of View

Solve Engineering Challenges to Avoid Autonomous Technologies Winter

Twenty-four engineering challenges in autonomous technologies in the automotive, manufacturing, and mining sectors.

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Point of View

Infographic: Make Digital Your Core Strength – Insurance drill down

HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices—and the

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Point of View

FORA Leadership Insights: Steve McCrystal, VP GBS of AstraZeneca

AstraZeneca is going through a period of rapid growth. Steve McCrystal, the keynote speaker at the recent HFS FORA Summit and the AstraZeneca executive for its

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Point of View

Infographic: Make Digital Your Core Strength – Europe drill down

HFS researched nearly 400 $1Bn+ enterprises to understand the impact of a digital business model on their operations and learn the best practices – and the

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Top 10 Report

HFS Blueprint Report: Software Product Engineering Services

The 2018 Software Product Engineering Services Blueprint analyzes 25 service providers including trends, and major market activities.

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Point of View

Stakeholders’ Digital Agendas Are Shaping the BPO Top 50

Some of our latest survey research shows that although operations managers and C-Suite executives still demand cost savings, they increasingly need operations a

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Point of View

How to Avoid Your Looming Machine Learning Crisis

Our new research study, covering 153 data science decision makers across the Global 2000, finds enterprises gearing up for ML.

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