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Point of View

Genpact and Lease Accelerator Defuse the Lease Accounting Compliance Time Bomb

Genpact & Lease Accelerator launch solution to help compliance with the new lease accounting regulations scheduled to kick-off on 1/1/2019

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Point of View

Retailers Seek Omni-channel CX with Digital Customer Engagement Strategies

The role of customer engagement service providers has never been more important or more complicated.

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Point of View

Is the Infrastructure Services Market Doomed?

A report examining what dynamics are really at play in the infrastructure services space, and whether the doom and gloom narrative is deserved.

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Point of View

Telcos: Co-Innovate to Create and Replenish Evaporating Revenue

This Point of View provides a view of major telecommunication industry and global services market trends with an eye toward encouraging co-innovation.

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Market Analysis

Market Index Q1 2018

This update to the HfS Market Index gives an overview of the IT and business services market performance.

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Point of View

Five Value Drivers For Aerospace Engineering Services

In this PoV, we discuss the top five value drivers that clients of aerospace engineering services can expect from their engineering service providers.

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Top 10 Report

HfS Blueprint Report: ServiceNow Services 2018

This Blueprint takes a detailed look into the ServiceNow Services practices of major providers.

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Top 10 Report

HfS Blueprint Report: Retail Customer Engagement Services

This report evaluates key customer engagement services providers operating in the retail industry.

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Top 10 Report

HfS Blueprint Report: Enterprise Artificial Intelligence (AI) Services 2018

This inaugural Blueprint analyzes the dynamics and state of the Enterprise AI market.

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Market Analysis

North American Contract Landscape Q4 2017

This report analyses publicly announced ITO and BPO contracts in North America by service types, key verticals, and main vendors

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Point of View

Introducing F&A 3.0: Emerging Technologies to Change the Face of F&A Forever

As one generation of services grinds to a halt, another is quickly ramping up to drive what we at HfS are calling F&A 3.0.

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Market Analysis

Digital Deals Deep Dive Analysis – 2017

This report contains a detailed study of digital outsourcing deals for the year 2017

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