Accurate, visionary, and thought-provoking insight into issues that impact your business.
March 20, 2017 A look at IPsoft's Amelia and the emerging trend of virtual agents.
March 14, 2017 This update to the HfS Market Index gives an overview of the IT and business services market performance through Q1 2017.
March 9, 2017 An analysis of how Design Thinking principles and methods are being integrated into Operations and Outsourcing.
March 3, 2017 This report provides a new perspective on the sizing and forecasting of IT Infrastructure Management Services Market.
March 2, 2017 An evaluation of MSS providers to see how well they can help companies achieve digital trust and elevate security's perception in the enterprise.
February 28, 2017 HfS unveils the 2017 HfS Research Blueprint Agenda—"Making it Real."
February 28, 2017 The location decisions are more agile than these once used to be! In-house Services Centers are far more strategic, while global service providers strive to to
February 28, 2017 This POV outlines the trends and emerging opportunities for Workday service providers to develop services and solutions tailored for particular industry
February 28, 2017 Procurement outsourcing as we knew it is no more. Over the past decade, Procurement outsourcing went through a significant transformation. Buyers’ needs and
February 24, 2017 An evaluation of how service providers’ emerging capabilities are aligned to the OneOffice Framework.
February 24, 2017 This Blueprint Market Guide presents research-based insights and recommendations to both HCM software customers -- and vendors, specifically in regards to HCM
February 22, 2017 In this report we take a closer look at eleven recommendations to help service providers move their Procurement As-a- Service offerings to the next level.
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