Accurate, visionary, and thought-provoking insight into issues that impact your business.
July 12, 2016 This PoV provides HfS Research market sizing and forecast for the Global IT Services and BPO Market from 2016 to 2020.
July 11, 2016 HGS introduced a strategy for optimizing customer experience by guiding people looking for help or support across channels and devices.
July 7, 2016 The transformation of revenue management through a partnership between British Columbia Ministry of Finance and Hewlett Packard Enterprise.
July 7, 2016 Born-in-the-cloud enterprises are turning to service providers like Cognizant with a growth agenda, and changing the nature of BPO partnerships.
July 6, 2016 This inaugural report analyzes services around implementing and enhancing the ServiceNow platform and technologies.
July 5, 2016 New research from HfS shows the true impact of automation on job creation and elimination in the global IT services and BPO industry.
July 5, 2016 HfS has launched our 2016 Workday Services Blueprint report. Here we highlights five emerging trends from the research.
July 5, 2016 This PoV summarizes the most valuable ideas we captured during our recent event in San Francisco
July 1, 2016 Welcome to the TWITCH family, Tech Mahindra! Tech Mahindra has quietly accelerated to a formidable position in the IT services industry.
June 30, 2016 Following the news of Sage acquiring a stake in Fairsail HCM, HfS takes a look at what it means for both parties.
June 29, 2016 This is the HfS list of top 50 BPO providers by revenue.
June 29, 2016 Accenture’s myWizard platform that is aiming to innovate application services with a set of virtual agents and broad automation capabilities
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