Research & Insights

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Point of View

Uber Won’t Take You Far—Digital Needs Engagement and Management Models

Discussions on Digital Transformation and digital disruptors are everywhere. Yet there is scant debate how these new environments need to be governed and

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Point of View

Changing Pharma’s DNA Is Core to Making “Patient-Centricity” Real

The forthcoming HfS Pharmaceutical BPS Blueprint will highlight how service providers are helping pharma companies effectively align talent and technology in a

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Market Analysis

Delivery Location Announcements by Service Providers & Captives in Q3 2015

This PoV analyzes the location moves of 50 service providers, 34 captives and 67 ER&D centers in the last quarter.

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Point of View

Cyber Security Needs a Reset to Adapt to Emerging Threats

Despite great progress over the past few years, the overall cyber security market is far from mature and needs a general resetting of expectations between and

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Point of View

How Sourcing Can Change What Engagement Means in Healthcare

Changes in healthcare provide a catalyst for changing the nature of (out)sourcing relationships as well. Here's an example of how Sutherland changed from to a

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Top 10 Report

HfS Blueprint Report: Salesforce Services 2015

The 2015 Salesforce Services HfS Blueprint covers the role and capabilities of 22 service providers in Planning, Implementation, Management Operation and

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Point of View

Co-opetition in Full-Swing as Accenture Inks a Smart Partnership with AWS

AWS and Accenture announced the formation of a new business group aimed at helping clients move their business to the cloud.

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Point of View

Amazon Web Services (AWS) Builds Enterprise Appeal

HfS recently attended the Amazon Web Services (AWS) re:invent conference. We examine at the impact cloud and AWS are having on enterprise IT.

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Point of View

Intelligent Automation Is Finally Coming out of the Shadows

HfS welcomes greater automation transparency and sees this as the coming wave, as service providers increase the deployment of “bots” across the full

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Point of View

Is TCS’ “Default” Becoming “Digital” for Business Processes?

While we see progress in TCS establishing itself as a digital consulting partner, a roadmap for TCS’ bread and butter business seemed to be missing from its

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Top 10 Report

HfS Blueprint Report: Trust-as-a-Service 2015

The 2015 Trust-as-a-Service HfS Blueprint covers providers, trends, and maturity models transforming enterprise-wide, consumer-driven Digital Trust and Managed

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Point of View

CyberSecurity and the Personnel Touch

The theft of over 5 million fingerprints from the Office of Personnel Management highlights the case for a hands-on approach to integrating physical and logical

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