Research & Insights

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Highlight Report

HFS Highlight: Find your supply chain’s digital thread to get a control tower that really controls!

Explores how Oracle Cloud SCM provides clients the agility they need to respond to pandemic-shocked supply chains

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Point of View

Imperative 2021: Make automation native to your digital business architecture

Make automation native within your enterprise to support the priorities of EX, CX, and PX on the road to the OneOffice.

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Highlight Report

HFS Highlight: Celonis’ newly launched EMS solution brings it one step closer to being THE platform where work gets done

Celonis’ Global Ecosystem Day saw the vendor announce its Execution Management System (EMS) and the acquisition of automation firm Integromat

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Highlight Report

HFS Highlight: Capgemini developed a series of smart healthcare offerings to address the sector’s biggest pain points post the pandemic shock

In this report, we focus on how Capgemini’s emerging and smart healthcare practice is launching new services to address the current healthcare market.

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Point of View

Technology alone will not bridge the Digital Divide

Services leaders have concluded that the tech shift is not enough to leapfrog to where they need to be in a fully digital environment. In our recent HFS Live to

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Point of View

Learn how Infosys helped Conagra deploy a Minimum Lovable Product (MLP)

Learn how Infosys is driving ServiceNow beyond the sweet spot in ITSM

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Highlight Report

HFS Highlight: Five things you’ve always wanted to know about Accenture SynOps for Finance but were too afraid to ask

Five key aspects of Accenture SynOps for Finance to help you further understand and evaluate this comprehensive, yet complex solution

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Market Analysis

Market Index Q2 2020

This update to the HFS Market Index gives an overview of the IT and business services market performance.

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Highlight Report

HFS Highlight: Accenture’s myWizard is operationalizing the journey toward the OneOffice

Accenture has announced a new generation of its myWizard Intelligent Automation platform. HFS analyzes the progress and puts the announcement in the context of

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Point of View

Pinpointing major areas of growth will be the key to provider’s survival in the pandemic economy.

Every industry is experiencing different challenges thanks to the pandemic, and service providers must develop a unique strategy to support them

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Top 10 Report

HFS Top 10 Employee Experience Services 2020: HR Transformation and Strategy

This Top 10 report examines 10 Employee Experience providers across a defined series of innovation, execution, and voice of customer criteria.

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Highlight Report

HFS Highlight: Capgemini pivots for some pandemic-fueled transformation pie, but it’s not quite baked.

HFS attended Capgemini’s global analyst virtual summit in October 2020. What we got was a directionally positive update but perhaps not quite ready for prime

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