Research & Insights

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Point of View

AI-infused whisky? What’s next?! Consider AI’s potential for mass customization.

Swedish whisky house Mackmyra created a blend of single malt whisky, Intelligens, using AI with cloud-based compute and infrastructure services from Microsoft

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Point of View

The secret to automation success is using the right tools in the right way; Arla Foods gets practical with RPA

HFS with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Arla Foods, a dairy

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Market Analysis

ITMS AND BPO CONTRACT ANALYSIS Q2 2019

This report analyses publicly announced ITMS and BPO contracts in Q2 2019 by region, service types, key verticals, main vendors and digital services.

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Point of View

Use the combined power of human-focused design, data, and intelligent automation to deliver an omnichannel experience

HFS POV on Sutherland's human-centered design and on-demand solution that enterprises can use to become more agile with their omnichannel efforts.

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Point of View

Learn these key differentiators that Alight gains from its acquisition of NGA Human Resources

Alight has announced its acquisition of HR and payroll expert NGA Human Resources (NGA HR). Here we outline some of the key benefits for clients.

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Point of View

Enterprise AI Leaders Must Take a Consulting Driven Approach: Best Practices from Infosys

A key reason that many AI early adopters are not too happy with AI’s business value is that in several cases, the journey map had technology-first direction.

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Point of View

SuccessFactors services providers and users: Get these five things right for success

In this POV we provide advice to clients and service providers in the SAP SuccessFactors market.

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Point of View

Insurers: Explore blockchain to cut crippling claim administration costs

Insurance is complex and the claims process relies on efficient collaboration but blockchain can streamline the process, driving down operating costs.

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Point of View

Enterprise leaders must learn from the key priorities of Cognizant: Collaborate and co-create Solutions with tech partners

HFS Research attended Cognizant's APAC Advisory Summit in Singapore. We believe Cognizant is focusing on building proprietary products by partnering with tech

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Point of View

You need orchestration to scale attended automation. That’s why Automation Anywhere acquired Klevops.

Automation Anywhere (AA) recently announced its acquisition of Klevops declaring a “new Attended Automation 2.0.” HFS sees this as a much-needed injection

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Hot Tech

The HFS HOT VENDORS Q3 2019

We present the HFS Hot Vendors Report for Q3 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for

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Top 10 Report

HFS Enterprise AI Services Top 10 Report

This HFS Enterprise AI Services Top 10 Report examines the part service providers are playing in the rapidly growing AI landscape.

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