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Use integrated automation to align your employee and customer experiences

How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX

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HFS Highlight: Persistent Systems and IBM expand Cloud Pak collaboration

Persistent Systems and IBM forge a closer partnership to help enterprise clients meet their cloud ambitions.

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Point of View

Balance cost and quality for agile apps market success

The agile services market is punishingly competitive - we examine how buyers are scrutinising the value providers bring to their engagements.

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Point of View

CISO’s must carefully assess Accenture’s cyber spending spree

With cybersecurity pegged to sit high on C-Level agendas over the next 24 months, providers are working hard to buy in the capability they need to deliver new

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Point of View

Disruption not duct tape is the key for mortgage transformation

To best explore the mortgage industry’s future, we went to the experts and spoke with various lenders and providers supporting the industry.

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Point of View

Get inspiration on data monetization from Ellie Mae and Persistent’s innovative and client-focused mortgage initiative

Business, data, and analytics leaders will find great value in Ellie Mae’s example of data modernization with the help of partner, Persistent.

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Point of View

Providers must shore up cloud talent in a $305+ billion market opportunity

While the pandemic pushed providers to lose alpha, cloud computing could step in to support the imbalance with the right talent pool.

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Point of View

Employ flexibility and integrity to woo enterprises with cultural affinity

What does cultural fit really mean? This article explores how providers can differentiate through the flexibility and integrity of their staff.

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Point of View

Go beyond RPA with integrated automation to enhance operations transformation

HFS is working with Pega to profile integrated automation journeys highlighting the importance of a holistic approach with robotic process automation (RPA) in

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Highlight Report

HFS Highlight: Infosys positions BCP planning as a competitive differentiator for manufacturing clients

This report explains how Infosys is enabling BCP planning for its manufacturing clients.

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Highlight Report

HFS Highlight: Atos scoops up AI-Driven Detection and Response firm Paladion

Atos recently announced intentions to acquire Paladion - helping the firm move into the competitive detection and response market.

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HFS Highlight: PwC generates EX value with a data-driven framework

PwC has invested significantly in experience consulting and in developing a unique framework for measuring and quantifying experience initiatives.

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