Accurate, visionary, and thought-provoking insight into issues that impact your business.
November 1, 2018 This report rates the RPA services capabilities of 29 service providers across innovation, execution, and voice of the customer criteria.
October 29, 2018 Welcome to the Q2 2018 edition of our quarterly ER&D captive trends analysis.
October 26, 2018 This report examines the automation journey of Allied Irish Banks (AIB) and its strategic service partner Wipro to distil some best practices.
October 25, 2018 The HFS Top 10 assessment of leading service providers in the travel, hospitality, and logistics industries
October 22, 2018 We look at two start-ups transforming how healthcare is approached to boost outcomes and support providers’ operational and delivery models.
October 22, 2018 In this POV, we discuss six key growth levers these service providers are using to achieve their billion-dollar dreams.
October 11, 2018 Counterfeit reality is on it’s way; media execs, governments, journalists, and public figures need to start preparing.
October 11, 2018 The growing sophistication and complexity of AI systems is making the need for "explainable", or transparent, AI models ever-more pressing.
October 4, 2018 Here we profile five players who have been designated as HFS Hot Vendors based on our rigorous assessment.
October 2, 2018 Mobility is fast emerging as a fundamental insurtech capability. How should carriers rethink their distribution channels and product mix for it?
October 1, 2018 HFS discussed the potential, hype, and actual progress of ML in a candid conversation with Robbie Allen, CEO of Infinia ML.
September 28, 2018 This update to the HFS Market Index gives an overview of the IT and business services market performance.
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