Accurate, visionary, and thought-provoking insight into issues that impact your business.
July 22, 2026 India's GCCs score 61.9 on the inaugural HFS Generative GCC Index, where ownership now outweighs headcount.
July 22, 2026 This case study shows how The AA and EXL built an activation layer to move insurer claims AI from pilots to production.
July 21, 2026 New HFS and Movate research on why enterprises can deploy AI in 2026 but few can price, orchestrate, or grow with it.
July 21, 2026 Why CMT CX leaders must fix integration and data debt to make agentic AI deliver real customer value.
July 21, 2026 TWILTCH growth rebounded to 5% in Q1 2026, but providers now split sharply on how they turn AI into revenue.
July 17, 2026 How non-bank lenders can close the gap between AI activity and measurable P&L impact with a self-funded model.
July 15, 2026 Why buying AI-led services on labor-era contracts misprices risk, and five sourcing moves CPOs should make now.
July 15, 2026 Eleven service providers are decoupling revenue and margin growth from headcount as Services-as-Software adoption accelerates.
July 13, 2026 How media broadcasters can use agentic AI to reclaim content, community, and commerce from big tech platforms.
July 9, 2026 Revature unifies recruitment, skills mapping, and deployment on one platform to help enterprises build AI-ready talent.
July 8, 2026 Zime's AI engine turns your best sellers' behaviors into scoreable guidance so every rep can sell like a five-year veteran.
July 7, 2026 Document operations, not extraction, is where ops leaders recover cost, cycle time, and margin on document work.
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at [email protected] for more information on premium access.
