Research & Insights

Accurate, visionary, and thought-provoking insight into issues that impact your business.

Search results

Highlight Report

Stop chasing hype, start harnessing hope, and make real headway to succeed with AI

Enterprise leaders are debating whether agentic AI is hype, hope, or something they can scale across their firms.

Read More
Market Impact Report

The future of BPO services is Services-as-Software, turning hours into outcomes

This thought leadership will explore the enterprise's willingness to move BPO services from FTEs to a service-as-software model.

Read More
Point of View

Sustainability leaders: Sharpen your case or soon be cast as a follower

Even the most progressive companies face a frantic catch-up with the scale and speed required of the sustainability transition.

Read More
Market Impact Report

Five bold ambitions of future-ready BFSI GCCs

GCCs have evolved from low-cost back offices to innovation-led, strategic hubs powering global enterprise transformation.

Read More
Highlight Report

Hitachi Digital Services bets big on Vietnam’s capabilities to drive IT-OT-ET convergence

This is Hitachi Digital Services Vietnam delivery center capabilities, and strategy in IT-OT-ET convergence with client outcomes.

Read More
Highlight Report

Don’t write off telcos; Orange Business is showing how to reinvent for real impact

Orange Business is mid-flight in a bold transformation programme to become the next-generation telco.

Read More
Point of View

Automation is fraught with landmines; use physical AI to avoid stepping on them

Physical AI is an effective approach for automation, avoiding glitches, for efficient implementation, and meeting the objectives.

Read More
Point of View

Transform telco CX with agentic AI by reimagining customer engagement

The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.

Read More
Horizons Report

HFS Horizons: Legacy Application Modernization Services, 2025

This report assessed 32 service providers serving their clients for legacy application modernization services across globe.

Read More
Market Vision Paper

Your GBS model is outdated: Fix it, or risk falling behind in the AI economy

GBS must pivot to AI-first models - shifting from siloed, manual ops to unified, adaptive platforms that drive real-time outcomes.

Read More
Point of View

GCCs are not your cost center anymore, demand AI-fueled value instead

This POV compares eight dimensions between the legacy GCC and the value operating models with industry examples.

Read More
Highlight Report

Engineering depth alone won’t win, pair it with outcome-based partnerships

Co-innovation is no longer optional so build outcome based ecosystem or fall behind.

Read More
1 2 315

Sign In

Sign up for a free
research account

With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.

Digests/Newsletters: Overviews of the latest news, insight, and research by HFS.

HFS Events: Exclusive invitations to HFS webinars, roundtables, and summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

By registering you agree to our privacy policy.

I hereby consent that HFS Research can process my personal data.

Premium Access

Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.

Contact us at [email protected] for more information on premium access.

Help

If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.

[email protected]