Accurate, visionary, and thought-provoking insight into issues that impact your business.
October 28, 2025 Enterprise leaders are debating whether agentic AI is hype, hope, or something they can scale across their firms.
October 27, 2025 This thought leadership will explore the enterprise's willingness to move BPO services from FTEs to a service-as-software model.
October 24, 2025 Even the most progressive companies face a frantic catch-up with the scale and speed required of the sustainability transition.
October 24, 2025 GCCs have evolved from low-cost back offices to innovation-led, strategic hubs powering global enterprise transformation.
October 24, 2025 This is Hitachi Digital Services Vietnam delivery center capabilities, and strategy in IT-OT-ET convergence with client outcomes.
October 24, 2025 Orange Business is mid-flight in a bold transformation programme to become the next-generation telco.
October 24, 2025 Physical AI is an effective approach for automation, avoiding glitches, for efficient implementation, and meeting the objectives.
October 23, 2025 The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.
October 23, 2025 This report assessed 32 service providers serving their clients for legacy application modernization services across globe.
October 17, 2025 GBS must pivot to AI-first models - shifting from siloed, manual ops to unified, adaptive platforms that drive real-time outcomes.
October 17, 2025 This POV compares eight dimensions between the legacy GCC and the value operating models with industry examples.
October 17, 2025 Co-innovation is no longer optional so build outcome based ecosystem or fall behind.
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