Accurate, visionary, and thought-provoking insight into issues that impact your business.
March 11, 2026 UiPath’s WorkFusion acquisition reframes compliance from a staffing model to governed, agent-prepared investigations.
March 11, 2026 GenAI creates but Agentic AI acts. Don't confuse the two.
March 11, 2026 Seven firms own the infrastructure of the AI era. They have formed a closed loop that locks out challengers.
March 10, 2026 When pdfs, images, audio and video are read directly by AI systems, new potential to hack workflows emerges.
March 10, 2026 HFS and Sutherland convened insurance GCC leaders for a roundtable to move the conversation from GCC rah-rah to grounded realism.
March 9, 2026 Who actually wires AI into your live systems, governs it in production, and makes it keep working?
March 6, 2026 Genpact FOCUS 2026 shifts from point automation to agentic ops in core controls, requiring operating model redesign to scale now.
March 6, 2026 The era of theorizing is over. Act now to deliberately design an agent OS that can scale autonomy with control.
March 5, 2026 Waymo has driven 20 million miles, and it still can’t legally drop you at your front door.
March 5, 2026 Learn about how Telcos are becoming Agentic and the KPIs needed to align efforts and measuer success.
February 27, 2026 IGT Solutions earns the HFS Challenger title for industrializing AI-led CX across complex, regulated operations.
February 27, 2026 Banks are investing heavily in legacy modernization, but are unsure if these reduce complexity or simply move it around.
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