Research & Insights

Explore our latest research, analysis, and thought leadership.

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Point of View

Be mindful of your workplace ecosystem when assessing digital associates for your company

From pilot tests to "bot bashing" -- How TD Bank integrates digital associates in the workplace

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Point of View

Service providers should understand the changing business dynamics of the IoT and Industry 4.0 to stay of

Discuss the capabilities that enterprises look for before outsourcing a project related to IoT and Industry 4.0 and how this differs from service provider for

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Point of View

Learn how Accenture’s clients are actively exploring applied intelligence for innovation

Data is a unifier, and enterprises need to bake data strategy into all aspects of their business operations, a lesson that many Accenture clients shared at its

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Point of View

Will COVID-19 put the nail in the coffin of the legacy contact center?

Times of crisis must drive a new digitally optimized customer service model

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Point of View

Ignore blockchain at your peril, but don’t drive blindly

This study provides unmatched insights into the current and emerging state of enterprise blockchain adoption.

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Hot Tech

THE HFS HOT VENDORS REPORT Q1 2020

The HFS Hot Vendors may not have the scale and size to be featured in our Top 10 reports, but they have the vision and strategy to impact and disrupt the

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Point of View

Agile project managers must find partners with the brains and brawn to deliver—Cognizant acquiring its

Cognizant brings in more brains and brawn with the recent acquisition of Contino.

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Top 10 Report

HFS Top 10 Digital Associate Products

This report analyzes and rates 13 digital associates products across innovation, execution, and voice of the customer criteria.

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Point of View

Crack your cloud-data integration conundrum with co-innovation

Infosys and its banking client’s “Juniper” solution could simplify cloud data integration for the entire banking industry

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Point of View

The CISO talent crisis: Enterprise leaders must nurture and protect their CISOs, or they might find with

The stress levels of CISOs are rising, with 90% advising they are moderately or tremendously affected. Enterprise leaders must act: improve working conditions,

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Point of View

Oil and gas execs: look to these three priorities to deliver value and alleviate uncertainty in the face

AI and analytics, IT solutions, and green energy investment are three ways that oil and gas execs must reevaluate their priorities during COVID-19

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Point of View

COVID-19 will impact supermarket supply chains: producers of nonperishables must brace for roller-coaster

Bulk buying and mass panic will not last forever- current high-demand manufacturers must adapt accordingly.

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Point of View

Technology, media, and telecom—it’s your time to shine. “Digital transformation” seemed now, it

The COVID-19 pandemic will spur digital transformation initiatives across the globe. Social distancing has massive implications across the technology, media,

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Point of View

COVID-19: Technology providers must support government and healthcare professionals in this time of shows

In this report, we have discussed how ServiceNow has come forward with new applications and offered continuous support to their community in various ways to the

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Point of View

Don’t ignore sustainability because of COVID-19—it will be a differentiator now more than ever

COVID-19 has brought with it an undeniable need for action and for humanity to be at its best; we might get through it within a year, but the same cannot be for

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Point of View

Enterprises must get creative with experience strategy to survive COVID-19

With quarantines and “social distancing” practices becoming commonplace, enterprise leaders need to adapt to this new way of life as well, re-thinking many

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Point of View

Don’t you wish you’d done more? The digital workforce that wasn’t finally has a real chance to

As we all adjust to the new abnormal, this is the time for the digital workforce to shine.

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Point of View

Enterprise executives must look to providers for continual learning excellence—Infosys Wingspan proves

Enterprises looking for continual learning excellence, are likely to find success by partnering with providers who have made sizeable internal investments.

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Point of View

Emerging technologies could have really helped manage COVID-19…if we’d only had some smart leadership

Soap and social distancing are the best answers that humankind has had thus far to COVID-19. But what about all the technological advancements that we’ve

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Point of View

In the most uncertain of times, CFOs must turn to analytics and AI to shine a light on the way forward

COVID-19 has created a burning platform for finance leaders to embrace analytics and AI for the best chance of success.

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