Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Market Analysis

ITMS AND BPO CONTRACT ANALYSIS—Q4 2019

This report analyses publicly announced ITMS and BPO contracts in Q4 2019 by region, service types, key verticals, main vendors and digital services.

Read More
Point of View

BFSI firms must update their approach in order to measure and manage climate change risk

BFSI firms don’t want to move first on climate change—but the leaders will find partners that help them quantify risk and make confident decisions.

Read More
Point of View

Leverage AI solutions to optimize cost and improve control strategy for upstream O&G operations

This PoV enables oil and gas companies to evaluate the AI solutions that they can implement for upstream oil and gas to achieve cost reductions and overall

Read More
Point of View

Security service providers need to target the overstretched security of state and local than 40% of US to

With this wave of ransomware hitting local government organizations hard, security service providers should be looking to step forward to plug the evident gaps

Read More
Point of View

Find a method to the madness to stay at the edge of innovation

Enterprises are struggling to keep pace with the unprecedented rate of technological advancements. The promise and impact of emerging technologies on how we and

Read More
Point of View

CX Providers must shift to digital integrated business services – Teleperformance’s TAP shows

In this PoV, we highlight some of the key initiatives and client engagement details of Teleperformance and recommend pathways that other service providers must

Read More
Point of View

The BFS sector’s laggards need to stop only seeing uncertainty in sustainable finance—and think about

Succeeding in sustainable finance starts with connecting BFS’ capital experts with the technology experts in enterprises, providers, and policymaking.

Read More
Point of View

HFS 2.0: Defining Business Operations in the Next Decade

HFS resuscitates the analyst industry by bringing unique, fresher and more impactful insights into the major innovations impacting business and IT operations

Read More
Point of View

Focus on fully delivering on your ambitious insurance vision, says industry voice of the customer

Insights from the voice of the customer research conducted as a part of the HFS Insurance Top 10 report.

Read More
Point of View

Providers must act; creaking IT and emergence of mid-tiers means competition for BFS deals ramps up

Service providers have a chance to be BFS’ knights-in-shining-armour but the arena is competitive due to the ongoing success of mid-tier providers.

Read More
Point of View

Prioritize operations management to drive Industry 4.0 implementations

We explore the manufacturers’ challenges in this space and prescribe actions that manufacturers should keep in mind for Industry 4.0 deployments.

Read More
Point of View

Service providers should maintain a cautious approach to deploying a non-linear pricing model in IoT

We analyze the present pricing landscape of IoT engagements and how service providers can prepare themselves for non-linear pricing models.

Read More
Point of View

Clients must find partners with experienced talent pools to enjoy ServiceNow success

In this report we examine how finding the right partner with the talent and experience can drive real success.

Read More
Point of View

AI leaders, focus on AI governance and lifecycle management: Leverage AI GRC as a service

When AI becomes pervasive, governance and management of AI solutions’ lifecycle become a key challenge for all enterprise AI leaders who have embarked on this

Read More
Point of View

Salesforce clients must recognize Infosys’ growing Salesforce capability: the acquisition of Simplus to

In the past few years, Infosys has made several Salesforce acquisitions that significantly transform its Salesforce services offerings and local delivery

Read More
Point of View

Service providers should be scrambling to digitally transform the Indian cricket market

Come to Indian cricket’s digital rescue before others take the platform to show off their capability and attract talent from a global following.

Read More
Point of View

Life sciences third-party service providers, support your clients by driving meaningful as usual”

As digitization sweeps every industry in the new age of hyper-convenient, customer-centric models, the healthcare and life science communities must prepare to

Read More
Point of View

Industrial IT projects must plan for providing and maintaining operational technology (OT) expertise

Providers can meet the OT requirements of industrial IT projects in several ways; just make sure your strategy covers and maintains all bases.

Read More
Point of View

COP26 will bring greater scrutiny on businesses’ sustainability; executives must partner with the now

Smart executives are already building out their ecosystem of sustainability experts and partners in preparation for COP26.

Read More
1 107 108 109 196

Sign In

Sign up for a free
research account

With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.

Digests/Newsletters: Overviews of the latest news, insight, and research by HFS.

HFS Events: Exclusive invitations to HFS webinars, roundtables, and summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

By registering you agree to our privacy policy.

I hereby consent that HFS Research can process my personal data.

Premium Access

Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.

Contact us at [email protected] for more information on premium access.

Help

If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.

[email protected]

    Contact Ask HFS AI Support