Explore our latest research, analysis, and thought leadership.
April 25, 2019This POV details Alight’s additional capabilities after acquiring Appirio’s Workday service practice.
April 25, 2019Enterprise AI leaders and their HR or talent practice partners will have to fundamentally shift their thinking from “hiring” AI talent to dynamically the to
April 25, 2019Insurance carriers have remained distanced from their end customers due to the nature of the industry. Connected ecosystems now offer a way for carriers to plug
April 24, 2019The recent HFS executive roundtable, held in April 2019 in New York City served as the “safe space” where automation and operations leaders got together HCL
April 24, 2019The ever-expanding IoT means an ever-increasing number of cyber threats. Act now or face harsh regulatory consequences in the near future.
April 18, 2019You are what you measure, and AI is no different. Success of AI initiatives depend on what targets you have set and how you plan to measure, monitor and report
April 18, 2019The challenges telecommunication players face and how service providers can use technology innovation to overcome these challenges.
April 18, 2019This report examines the future of Mexico as a major sourcing destination.
April 10, 2019Accenture Interactive’s latest and largest buy of Droga5 Signals a Capability Shift to OneOffice and beyond but are the enterprises ready?
April 10, 2019As part of HFS’ analysis of outsourcing and managed services contracts in 2018, we are publishing a list of the Top 100 contracts by deal size.
April 10, 2019This report analyses publicly announced ITMS and BPO contracts in Q4 2018 by region, service types, key verticals, main vendors and digital services.
April 09, 2019This update to the HFS Market Index gives an overview of the IT and business services market performance.
April 09, 2019HFS Research attended Atos’ 2019 Global Analyst Summit in Boston. We believe Atos needs to move much faster with its integration efforts, and have a crisper
April 09, 2019Deploying machine learning at a global scale is a growing challenge for AI adoption. This POV details the challenges, and an enterprise's approach to ML with
April 08, 2019The most critical elements influencing adoption of any AI usecases are trust and sense of security from the human users- be it employees or customers, of any
April 08, 2019We present the HFS Hot Vendors Report for Q1 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for
April 05, 2019The engineering talent management issues faced by telecommunication clients and how service providers can step up in this space to mitigate them.
April 05, 2019Business use cases of AI are verticalized by default, given the domain contexts and consequently the data models, ontologies, semantic networks and rules are to
April 03, 2019Why a One Office approach is critical to driving a touch-less personalized customer experience for airlines.
April 03, 2019The energy market is under significant threat and incumbents must prepare themselves now for renewable energy fuelled blockchain revolution.
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