Explore our latest research, analysis, and thought leadership.
November 27, 2018This POV looks why healthcare leaders should investigate robotic process automation (RPA), which battles complexity, digitizes broken workflows, reduces costs,
November 27, 2018In this POV, we’ll explore the emergence of Automated Machine Learning (AutoML) which is making it much more feasible to use machine learning algorithms to
November 22, 2018As more enterprises look to the cloud as the platform for their digital business, we take a look at the looming cloud carbon footprint crisis.
November 21, 2018It is critical for business leaders to think about getting value from data more deliberately and effectively than in the past.
November 15, 2018This insight outlines a recent HFS FORA Roundtable, where delegates assessed their enterprises’ digital maturity, and the group learned from top enterprise of
November 14, 2018HFS Research had a candid conversation with Rakesh Jain about the future of GE Transportation and his experience with GE.
November 13, 2018The contact center isn’t really dying; we are witnessing the birth of intelligent customer engagement.
November 12, 2018Emerging technologies are often applied to consumer-driven industries like banking, but they are finally making there way into agriculture.
November 09, 2018How the long-term health of the THL industry is dependent of digital transformation, not only short-term profits
November 08, 2018Are enterprises ready for almost-inevitable internal and external security breaches? This report combines information from 300 IT professionals about the facing
November 07, 2018See the Top 10 blockchain platforms, ranked based on discussions with power users and analysis of 550 blockchain engagements across industries and across the
November 06, 2018The latest joint research from KPMG Global Advisory and HFS Research reveals the state of the operations and outsourcing in 2018.
November 06, 2018A 100-year-old manufacturing company tackles digital customer engagement
November 05, 2018Confusing terminology stops organizations unlocking the full potential of AI. HFS clears things up.
November 05, 2018Read insights from Sandeep Dadlani, one of the speakes at the upcoming HFS FORA Summit on December 11-12, 2018 in New York.
November 01, 2018This report rates the RPA services capabilities of 29 service providers across innovation, execution, and voice of the customer criteria.
October 29, 2018Welcome to the Q2 2018 edition of our quarterly ER&D captive trends analysis.
October 26, 2018This report examines the automation journey of Allied Irish Banks (AIB) and its strategic service partner Wipro to distil some best practices.
October 25, 2018The HFS Top 10 assessment of leading service providers in the travel, hospitality, and logistics industries
October 22, 2018We look at two start-ups transforming how healthcare is approached to boost outcomes and support providers’ operational and delivery models.
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at [email protected] for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
