Explore our latest research, analysis, and thought leadership.
August 29, 2019As CIOs migrate more business data to the cloud, securing it will take up a much larger portion of corporate mindshare. To assure executives of their cloud’s
August 28, 2019In the 2019 HFS SAP SuccessFactors Services Top 10 Report, we analyze the capabilities and vision of fifteen service providers.
August 28, 2019The 2019 HFS Top 10 Banking and Financial Services (BFS) Sector Service Providers report examines the role service providers play in the evolving BFS industry.
August 19, 2019With the public sector crying out for transformation, providers must develop ecosystems that pioneer scalable use cases and define “best practice”
August 19, 2019Partnerships are all the rage these days: Service providers must be the ones to fuel collaboration between business, policy, academia, and society.
August 19, 2019Evolving scientific evidence of climate change, coupled with changing legal interpretations, means a new wave of lawsuits washing over enterprises.
August 16, 2019After countless client reference calls with ServiceNow practitioners, we examine how the market is balancing customisation to get the most value out of the
August 16, 2019Over a decade on, the Financial services industry is still reeling from the 2008 financial crisis - whether that's the changing regulatory environment or market
August 16, 2019As enterprises push more workloads and services into cloud environments, what happens to their empty data centers? We speak to two providers catering to the for
August 16, 2019This is a practical guide to quantum computing, explaining in simple terms what quantum computing is, why it is important and the types of quantum computer that
August 15, 2019Mid-size IT service provider LTI just announced its acquisition of Lymbyc, an artificial intelligence (AI) product firm based in Bengaluru, India.
August 11, 2019We now have one service provider with revenues approaching $2.5 billion aspiring to break into the open spot between these mid-caps and the large providers: LTI
August 09, 2019BPO quality can be delivered in so many ways, but if you can’t leverage automation to do this at scale with significant cost reduction, you will be out of the
August 09, 2019Innovation is a top priority for enterprise leaders so its vital they learn to identify service providers who genuinely offer an innovation ecosystem.
August 06, 2019The explosion in fintech and other emerging technologies creates opportunities to radically overhaul business models and business practices.
August 01, 2019This report examines 16 CX design, marketing and sales operations service providers across a defined set of innovation, execution, and voice of the customer
July 30, 2019Finance and accounting leaders from multiple industries gathered with HFS analysts to discuss their journey to the Finance OneOffice.
July 30, 2019We’re often asked where RPA fits relative to APIs. RPA can help achieve desired process outcomes as part of a "toolbox" approach to integrated automation
July 29, 2019In HFS’ Manufacturing Top10, sustainability is providers' least mature offering. Clients must push for it to be a competence before it’s too late.
July 29, 2019Many IT service providers rely on BFS revenues to drive growth, and if they don’t change this, they leave themselves open to significant risk.
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