Explore our latest research, analysis, and thought leadership.
October 05, 2016This PoV provides a summary of the key findings from HfS Cognition Event in New York in September 2016.
September 29, 2016We look at the value proposition of telecom BPO firms in delivering FTTx Rollouts-as-a-service
September 29, 2016This PoV outlines key recommendations for Workday Service Buyers.
September 29, 2016This Blueprint is a spinoff of the previously published Contact Center Operations Blueprint, focusing on the digital elements of contact center BPO.
September 27, 2016This update to the HfS Market Index gives an overview of the IT and business services market performance through Q3 2016.
September 22, 2016We investigate a metrics-based approach that buy-side customers can use to drive code reuse in their engagements with engineering service providers.
September 20, 2016This report looks at the evolution of sourcing and enterprise operations, from effective to strategic BPM.
September 20, 2016This is the August 2016 edition of our outsourcing deals analysis, a month in which we came across the details of 40 large deals in the public domain.
September 20, 2016In this edition, we feature Gerd Leonhard's keynote from Cognition, entitled "Human Ethics As An Evolutionary Compass."
September 19, 2016A fresh, research-based look at the role of operations and BPO in the business of Pharma and Life Sciences.
September 15, 2016This Blueprint Report looks at the innovation and execution capabilities of sixteen Workday service providers in detail.
August 29, 2016We analyze the key engineering services outsourcing trends, including financials, deals, partnerships agreements, M&A, captives, and expansion plans.
August 29, 2016This document provides HfS Research market sizing and forecast for the Asia Pacific IT Services and BPO Market from 2016 to 2020.
August 26, 2016This PoV provide an analysis based on our monthly outsourcing deals research studies to identify trends in Energy & Utilities.
August 26, 2016Can the HR function act a catalyst to drive innovation from digital services in organizations?
August 23, 2016HfS examines what it means for a service provider to be As-a-Service in telecom operations and how that is likely to change in the next three years.
August 22, 2016This PoV outlines interesting facts and key trends driving the location choices made by providers and captive/global in-house centers in Q2 2016.
August 16, 2016This PoV analyzes 48 outsourcing deals announced in July 2016 for the key lessons learned and for alignment to recent HfS research.
August 11, 2016Unisys leverages digital trust in its efforts to get its mojo back.
August 05, 2016A fresh, research-based look at the role of operations and BPO in the business of Healthcare.
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