Research & Insights

Explore our latest research, analysis, and thought leadership.

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Highlight Report

Genpact’s AI Gigafactory: Building the factory floor for enterprise AI

Genpact's AI Gigafactory is a new model for scaling enterprise AI, combining industry expertise and technical capabilities to move beyond pilot projects.

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Highlight Report

TrueFoundry solves MLOps headaches with automated pipelines

TrueFoundry simplifies MLOps with a system to combat the issues keeping CTOs awake at night.

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Challenger Series

HFS Challenger: Xceedance

Xceedance isn’t just another business process outsourcing (BPO) provider; it’s the partner transforming how insurers think about support, automation, and

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Point of View

January musings on business operations: Trends, challenges, and opportunities from HFS’ analysts

Off the cuff analyst observations on market trends captured during an internal HFS discussion.

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Point of View

Trump’s Stargate demands you accelerate your Services-as-Software plans

Trump’s $500 billion AI infrastructure project, designed to secure America’s technological supremacy, promises a transformative leap in AI.

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Point of View

Stay in control amid Microsoft and OpenAI’s agentic land grab

OpenAI and Microsoft make a land grab for your use of agentic AI with autonomous agents embedded in the enterprise stack.

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Point of View

Cricket sparks interest overseas, creating a goldmine opportunity for media and tech

Major sports leagues across various categories have proven successful in North America, and now cricket is joining the party.

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Highlight Report

Cognizant breaks through enterprise agentic orchestration barrier

Cognizant's Neuro® AI Multi-Agent Accelerator tackles enterprise AI silos, enabling seamless orchestration of autonomous agent networks.

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Point of View

Transform the finance close process by balancing process and tech

Harmonization technology and process are key to bring agility in the financial close process.

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Highlight Report

Snowflake’s bold play: Betting on the future of data dominance

Snowflake is making audacious strides to cement itself as the undisputed titan of the cloud data platform arena.

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Point of View

By 2026, CFOs will spend more time analyzing AI decisions than making their own

The question for CFOs is no longer whether to adopt AI—it’s how to manage the flood of AI-generated decisions coming their way.

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Point of View

Make 2025 ‘the year of CSRD… and much more’

2025 sees the first mandated wave of CSRD reports: the EU’s Corporate Sustainability Reporting Directive.

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Point of View

Unlocking manufacturing potential: A framework for intelligent and agile operations

HFS sets forth a framework for manufacturers that unlocks ROI by leveraging agility, digital threads, and intelligent operations.

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Highlight Report

Quality and validation are non-negotiable when unlocking AI’s full potential for businesses

Enterprise digital teams should focus on quality engineering, innovative testing, and training to be efficient with high quality.

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Point of View

Overcoming real-time financial reporting challenges: Turning barriers into breakthroughs

Finance leaders must rethink financial reporting by automating reconciliations, centralizing data, and embedding compliance to enable real-time insights.

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Challenger Series

HFS Challenger: SLK

Leveraging its strong engineering DNA to enable technology arbitrage with extreme customer intimacy.

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Point of View

‘Fastest five’ service providers reinforcing capabilities amid uncertain times

The fastest five blend domain and technology expertise with mid-tier agility, establishing themselves as a compelling choice.

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Point of View

Gumming up supply chains: US enterprises need to get their act together in 2025

The $19 billion supply chain sector is experiencing unprecedented challenges and opportunities.

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Data Viewpoint

THL leaders demand strategic depth and holistic value from technology and consulting partners

Customer experience has become a critical battleground and also a competitive advantage for THL leaders.

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