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December 15, 2015This report gives an overview of the IT and business services market performance up to Q4 2015.
December 15, 2015A closer look at investments software product engineering service providers are making to help ISVs on the As-a-Service journey.
December 14, 2015Contact center service provider NexGen Agency has carved out a niche for social media engagement.
December 14, 2015LiveOps Cloud Platform and Agent Services have split up, allowing each to solidify the brands independently, and to re-focus resources and investments.
December 14, 2015IBM hacks the market with its App Exchange, highlighting the increasing value of data-centric, and enterprise-wide, approaches to digital trust.
December 11, 2015Chris Piazza, Warner Bros. EFS, and Marty Borcharding, Capgemini, share how talent features in successful shared services and outsourcing.
December 11, 2015In the last in our series on MRO, we focus on opportunities the As-a-Service Economy will create for MRO to become an agile enterprise capability.
December 10, 2015HfS shares how Privacy Analytics is looking to make it easier and less risky to share and analyze health care data.
December 10, 2015HfS shares insights from our recent Buyers Working Summit in Harvard Square with the full outsourcing and services marketplace.
December 09, 2015HfS spent time with Wipro to understand how it's helping clients "paint a digital picture" in healthcare.
December 07, 2015Dell’s pending acquisition of RSA (via EMC) and the IPO of SecureWorks could position it as a market leader in both security and digital trust.
December 07, 2015In 2016 RPA vendors and service providers will focus on the creation of “bot stores” to support the pending viral availability of process “bots."
December 04, 2015How artificial intelligence, exemplified by IBM Watson, may assist a medical research organization to face challenges of academic medicine
December 03, 2015HfS aims to stimulate a much broader discussion on Intelligent Automation by launching the Autonomics Premier League Table.
December 01, 2015HfS examines the rapid roll out of IT and business service vendors' design labs and design studios.
November 30, 2015We highlight how a simple yet powerful dataset of household consumption pattern can help design your next engagement model with the clients.
November 30, 2015ISVs can survive disruption and even thrive in the As-a-Service Economy by striving to realize HfS’s eight ideals framework.
November 29, 2015Deploying product management approaches and investing in shared intellectual property is the path to early IoT differentiation and success.
November 29, 2015The agreement commits the service providers to deploy compute, storage and backup public cloud services from eight data center locations.
November 25, 2015This PoV deconstructs the hype around RPA by analyzing survey data from the leading F&A BPO providers.
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