Explore our latest research, analysis, and thought leadership.
September 09, 2015Dreamforce '15 promises to be a bigger extravaganza than ever before, so HfS has decided to focus our time there researching 4 key trends that are important to
September 08, 2015The 2015 HfS Healthcare Payer Operations Blueprint Report covers current trends and forward-looking market activity, and analysis of 15 service providers.
September 04, 2015HfS believes that the time is ripe for utilities to embrace analytics – having fast and relevant access to meaningful insights can have a significant impact
September 04, 2015Research for our forthcoming Salesforce Services Blueprint has identified what service providers need to do in order to meet new emerging customer demands.
September 04, 2015HfS explores the shared services and sourcing journey to Government-As-a-Service: on-demand access to government employees & citizens. It requires bold moves to
September 03, 2015This PoV analyzes the 26 deals announced in August for the key lessons to belearned and for their alignment to the recent HfS research.
September 03, 201530 million exposed users are just the beginning of a nasty Ashley Madison saga touching on the very nature of cybersecurity, the risk of corporate and the value
September 03, 2015Lest the world think, as they may, that HfS is an unalloyed booster of the As-a-Service Economy, we offer a caution for your consideration.
August 31, 2015The new Intelligent Services capability from SAP SuccessFactors shows the way that SaaS vendors are responding to the rising importance of robotic process
August 27, 2015Oracle’s recent acquisition of personalization and behavioral targeting firm Maxymiser is in line with our vision of the emerging “end-to-end” ecosystem,
August 27, 2015We analyze the 89 publicly announced deals in Europe for the first six months of 2015.
August 26, 2015Xerox adds capability for population health, care management & consumer engagement with RSA Medical. Is it also rethinking for an As-a-Service approach
August 24, 2015The HfS 2015 Insurance As-a-Service Blueprint is a refresh on our 2014 assessment with an additional focus on the role of As-a-Service platforms and commercial
August 21, 2015By focusing on design thinking, knowledge based IT and automation around platforms under the Aikido umbrella brand, Infosys is strongly aligning itself with the
August 20, 2015Since being taken private in late 2013, Dell has been a business in transition, while the market and consumers seek to answer a very fundamental question: Who
August 14, 2015A conversation with Jennifer Barry McGrath, Global Industry and Influencer Engagement for Concentrix, on the value of vertical expertise and ecosystems to in
August 13, 2015In healthcare, service providers are quickly moving into partnerships and acquisitions, realizing that the big data problem is too complex to solve alone.
August 13, 2015Many service providers are struggling to align the topic of Business Cloud across their organizational structures. Thus providing a reference point both for the
August 12, 2015Dan McCue, SVP of F&A BPO, Sutherland Global Services, shares his thoughts on what it takes to be nimble, agile, and a true partner that enables enterprise in
August 12, 2015This PoV analyzes the 19 deals announced in July for the key lessons to be learned and for their alignment to the recent HfS research.
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