Research & Insights

Explore our latest research, analysis, and thought leadership.

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Point of View

Did Accenture Join the “Cyber Fight Club” with its FusionX Acquisition?

Accenture’s acquisition of cyber threat and risk management firm FusionX reinforces our position on the increased level of “mass risk at scale” the in

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Point of View

Apps & Platforms: A Conversation with Rinus Strydom of Tradeshift

Rinus Strydom, VP of Alliances at Tradeshift, shares his thoughts on the role of apps and platforms as enablers of agility, partnerships, and innovation in the

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Point of View

8 Strategic Issues Procurement Service Providers Need To Address

The development of Procurement As-a-Service demands that service providers reevaluate core tenets of their offering strategy. HfS recommend 8 specific areas for

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Top 10 Report

HfS Blueprint Report: Application Testing Services 2015

The first HfS Blueprint examining the state of application testing services globally and the performance of 20 service providers.

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Market Analysis

Strategic Analysis of Asia­-Pacific Outsourcing Deals in 1H2015

This PoV analyzes the 33 Asia-­Pacific deals announced in 1H2015 for the key lessons and for their alignment to the recent HfS research.

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Point of View

Cyient Propels its Aftermarket Services with Pratt & Whitney Captive Acquisition

Cyient's recent acquisition of Pratt & Whitney Global Engineering Services Asia is a good strategic move and validates our recent Engineering Services Blueprint

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Point of View

Digital Trust and the Issue of “Mass Risk at Scale”

The rapid pace of #digitaltransformation, the arrival of #IoT, and the rush by organizations to move assets online, has created nirvana for both private and to

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Point of View

Salesforce.com Service Provision Must Have Real Investment to Succeed

HfS has launched our Salesforce Services Blueprint research. Here we share some early highlights and the Value Chain.

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Point of View

Autonomics Advances the Conversation Beyond RPA

Arago's expansion into the US market is a reference point that the notion of autonomics is the next wave to create value in process automation beyond RPA.

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Point of View

The Lack of Ethics in Enterprise AI and Intelligent Automation

In the discussions around the notions of RPA and process automation, notions of ethics and discussions on the impact of the future of work are largely absent.

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Point of View

Innovation and Opportunities: A Conversation with Michael Corcoran of Accenture

A conversation with Michael Corcoran, Senior Managing Director, Global Growth & Strategy Lead at Accenture, from our As-a-Service Working Summit, on the and and

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Point of View

Why We Need to Get Over the Uber Argument

It’s time to move on from this old chestnut and forget the “Uber” case for a while. Please.

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Point of View

Three Critical Lessons for IoT

The Internet of Things (IoT) holds the promise of increased efficiency but realizing these gains often requires data gathered outside one’s enterprise. As one

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Market Analysis

Delivery Location Announcements by Service Providers & Captives in Q2 2015

This PoV analyzes the location moves of 30 service providers, and 75 captives in the last quarter.

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Point of View

Healthcare Payer Mergers Create Opportunity for “Capability Brokers” to Make a Mark

Healthcare payer mega­mergers create all kinds of organizational complexity & need for transformation. Fortunately, these payers have experts to help make it

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Point of View

The Other Shoe Drops in the US Healthcare Insurance Market

Anthem’s acquisition of Cigna, announced yesterday, creates a triopoly in the US healthcare market, where less than a month ago five separate healthcare the

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Point of View

Risk, Opportunities & #CX: A Conversation with Abid Ali Neemuchwala of Wipro

A conversation with Abid Ali Neemuchwala, Group President and COO of Wipro, recorded at our As-a-Service Working Summit, on the risks, opportunities, and of

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Point of View

From RPA TO AI: The HfS Intelligent Automation Continuum

To address the existing market confusion, HfS has developed a segmented approach to describing the various technologies that are positioned under the banner of

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Market Analysis

Strategic Analysis of Australia & New Zealand Outsourcing Deals Announced in the Last Year

This POV analyzes the 26 ANZ deals announced in second half of 2014 and first half of 2015 for the key lessons and for their alignment to the recent HfS

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Point of View

Did the Next Big Thing in Healthcare Just Die?

The most exciting recent development to appear in our As-a-Service universe was the announced deal between Health Net and Cognizant.

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