Explore our latest research, analysis, and thought leadership.
June 07, 2016This report looks at the evolution of sourcing and enterprise operations, from back office efficiency to the Intelligent and Adaptable OneOffice.
June 07, 2016HfS will launch a Blueprint identifying the changing shape of the Recruitment Process Outsourcing market as it adapts to the As-a-Service Economy.
June 06, 2016This update to the HfS Market Index gives an overview of the IT and business services market performance through Q2 2016.
June 03, 2016A look at two different models for RPA deployment at scale, ANZ Bank and AT&T.
June 03, 2016From a business strategy perspective, the art of reaching a more ‘digital' state is to break down rigid silos and allow real time information and data.
June 03, 2016While KellyOCG shared advancements in analytics and advisory services, BPO and RPO seems a bit stuck in legacy.
June 02, 2016Alorica is acquiring EGS to bolster its mandate for “insanely great customer service.”
June 01, 2016How does the latest retail trend fit into the omnichannel picture?
May 31, 2016The road to the Cloud is not going to be smooth for many enterprises. HCL shows how it provides an interim step for Volvo.
May 31, 2016Enterprise clients’ obsession with Digital continues. Digital is top of mind for many c-suites and service providers are trying to make their mark.
May 31, 2016Following on from the publication of the HR Operations in the As-a-Service Blueprint, HfS launched the first in a series of pieces on this topic.
May 31, 2016Successful SaaS service providers need to demonstrate genuine capability backed by strategic commitment and investment in their chosen SaaS platform.
May 31, 2016EXL Client & Analyst Event highlights: productizing analytics, show and tell RPA, and launch of digital transformation.
May 31, 2016This PoV analyzes 44 outsourcing deals announced in April 2016 for the key lessons learned and for their alignment to recent HfS research.
May 26, 2016The need for HR analytics from buyers has sparked a race between platform and service providers. HfS takes a look at Ultimate Software's recent release.
May 26, 2016The 2016 HfS Telecom Operations As-a-Service Blueprint Report covers current trends, benchmarks, market activity and analysis of 8 service providers.
May 25, 2016Jidoka is adding a distinctive Spanish voice to the discussions on RPA.
May 25, 2016The increasing maturity of Intelligent Automation creates a necessity to orchestrate a diverse set of automation approaches.
May 24, 2016This PoV examines the leading IT Services suppliers by revenue, giving our view of the Top 25 providers.
May 23, 2016Cognizant has invested significantly in ReD Consulting, a human sciences consultancy that can complement Cognizant's transformation capability.
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