Explore our latest research, analysis, and thought leadership.
April 01, 2016This update gives an overview of the IT and business services market performance through Q1 2016.
March 31, 2016HfS examines what it means for a service provider to be "as-a-service" in supply chain management and how that is likely to change in the next three years.
March 31, 2016HfS looks at the IUEC 2016 in Madrid. Theme? "Digital, digital, digital, disruption, disruption, disruption, transformation and cyber security."
March 31, 2016Analyzing 14 service providers, we see the greatest level of activity in customer acquisition and retention, fraud, AML/KYC, credit risk, and portfolio
March 30, 2016Key considerations and advice for service buyers seeking a provider to help implement a social customer experience strategy.
March 29, 2016In a recent webinar, Phil Fersht, CEO, HfS Research, had a spirited exchange with leaders about what the C-Suite is looking for from their BPO relationships.
March 29, 2016Our SAP SuccessFactors Services Blueprint profiled thirteen of the leading service providers. Here we outline ten key recommendations for providers.
March 29, 2016Our SAP SuccessFactors Services Blueprint featured profiles of 13 service providers. Here we outline 10 trends and recommendations for buyers.
March 28, 2016The HfS team looks at the opportunities and challenges arising from NTT DATA's acquisition of Dell Services.
March 28, 2016Our Engineering Services Practice keeps track of Global ER&D trends.
March 28, 2016We have to go back to emphasizing the Continuum of Intelligent Automation. The Continuum represents a disparate set of automation approaches.
March 25, 2016The rise of digital will have a profound influence on organization's HR departments.
March 24, 2016Automic’s Business Automation platform is addressing challenges typically not yet part of the Intelligent Automation discussion.
March 24, 2016HfS went to Austin for SXSW Interactive 2016 to catch a perspective on the emerging As-a-Service Economy.
March 18, 2016HfS came across a solution targeted to enable employees to easily set up and coordinate corporate-sanctioned programs for employee engagement.
March 17, 2016The 2016 HfS Supply Chain Management As-a-Service Blueprint Report covers current trends, market activity and analysis of 14 service providers.
March 15, 2016The WNS acquisition of Value Edge Services brings in a talent and tools to help support market intelligence for R&D and Commercial Services.
March 14, 2016This PoV analyzes 56 outsourcing deals announced in February 2016 for the key lessons learned and for their alignment to recent HfS research.
March 14, 2016HfS sets out the five golden rules IT executives must follow to increase their relevance and value to their organizations.
March 11, 2016Dell SecureWorks Red Cloak targets the illusion of the impenetrable perimeter, offering up rapid detection of malicious behavior and patterns of attack.
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