Explore our latest research, analysis, and thought leadership.
September 25, 2014Carey International, a global provider of chauffeured services, appeared to face disruption from the likes of ride sharing services such as Uber. This report
September 23, 2014HfS attended and presented at the NASSCOM BPM Strategy Summit 2014 held in Bangalore and identified a number of topics that came up throughout the Summit which
September 19, 2014Apple’s recently unveiled Pay is set to disrupt the entire retail payment market. Along the way, it provides valuable lessons for anyone looking to corral to
September 19, 2014Last month IBM announced a new Global Business Services (GBS) Talent and Change practice. Since HfS watches GBS and the employee experience very closely, we its
September 16, 2014Cognizant's $2.7 Billion purchase of healthcare solutions company Trizetto is not only the largest acquisition by an Indian service provider but changes the in
September 16, 2014The findings of our survey - the largest annual quantitative research study on services and outsourcing, conducted in June 2014.
September 09, 2014This paper analyzes the 35 outsourcing deals announced in August 2014.
September 08, 2014This is a story about how two of the top five India-centric IT service providers penetrated one of their top accounts ($250M+).
September 08, 2014Slides from the September 4, 2014 HfS webinar.
September 03, 2014This Blueprint assesses the capabilities of providers of SAP Services along the whole SAP Services value chain.
August 28, 2014With up to 50% of ITO buyers in our 2014 State of Outsourcing survey considering churning their current service provider this POV looks at just how 20 of those
August 28, 2014This POV discusses the top three reasons why innovation doesn't occur in most outsourcing relationships. Despite best intentions, organizations that fail to not
August 27, 2014We add new datapoints and perspectives around insurance platform adoption gleaned from analysis of 219 insurance BPO contracts and exhaustive conducted during
August 26, 2014The results from our 2014 State of Outsourcing survey are reshaping the crowd-sourced weightings. We explain the new weightings and look at how an increased on
August 26, 2014Lessons can be learned from the airline industry as Talent Acquisition Service leaders travel to compete for global business and inspire and motivate their to
August 20, 2014This Blueprint assesses the strengths and capabilities of Shared Services and Outsourcing (SSO) Governance Solutions including both managed governance services
August 20, 2014This POV provides research on the growing interest in the use of Managed Governance Services providers and details a set of criteria that can be used to whether
August 19, 2014In this paper, we looked at the location attractiveness of 22 countries for Supply Chain Management BPO (SCM BPO) both their current share and future
August 18, 2014The EMEA IT Services Market is expected to grow at 3.1% CAGR 2013-18. At the same time, the BPO Market in EMEA is expected to grow at 4.7% CAGR.
August 18, 2014Only a quarter of today’s workers have long-term plans with their current employers, yet employee engagement efforts can stave the exodus. Cross-team is also
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