Explore our latest research, analysis, and thought leadership.
August 11, 2014The media and entertainment industry provides valuable lessons for anyone looking to capitalize on digital transformation regardless of industry. One of the it
August 08, 2014This paper analyzes the 48 outsourcing deals announced in July 2014 and lists key takeaways.
August 07, 2014The Asia Pacific IT Services Market is expected to grow at 4.2% CAGR 2013-18. At the same time, the BPO Market in Asia Pacific is expected to grow at 5.4%
August 06, 2014Wipro recently announced its latest win in the Canadian IT services and infrastructure market - a $1.1 Billion strategic alliance with Alberta-based ATCO Ltd.
August 04, 2014The retail operations marketplace has the potential to incorporate several external value drivers towards progressive operations delivery.
August 04, 2014The US healthcare industry is facing immense pressure to contain costs. That has led market participants to embrace digital transformation and in turn is for
July 31, 2014This report summarizes our findings of Apple's IT outsourcing initiatives.
July 25, 2014The services industry is going through its most seismic challenge as increasingly sophisticated enterprise clients are looking to reduce their reliance on and
July 25, 2014Analysis of Ceridian from analyst briefings, product announcements, event observations, executive discussions, and customer conversations. Find out how the of
July 25, 2014Slides and replay from our July 24, 2014 webinar.
July 23, 2014HfS analysts recently attended IBM’s Big Data & Analytics Analyst Summit that highlighted the provider's focus on business relevance and creating a services
July 23, 2014Buyers of HR SaaS say they need more help – from configuration through on-going upgrade testing, integration, and adoption support.
July 18, 2014Slides from the July 17, 2014 Healthcare Convergence webinar delivered by HfS Research and the KPMG Shared Services and Outsourcing Institute.
July 18, 2014Digital Transformation has taken root this year as a unifying theme for IT Services providers. This report clarifies HfS’ definition of Digital Transformation
July 16, 2014The announcement of a global strategic partnership between IBM and Apple lit up news channels, twitter feeds, and even many of the traditionally recalcitrant
July 14, 2014Slides from our July 10, 2014 webinar entitled "How GBS Governance is Ripping up the Old Outsourcing Rule Book." An event brought to you by HfS Research and the
July 14, 2014In this paper, we define several possible scenarios for the mix of layers in the Indian IT/BPO services headcount by 2020 and what might be the resultant impact
July 14, 2014This POV highlights key takeaways from the 2014 State of Outsourcing study including the need to get more involved in the sourcing process, the importance of
July 11, 2014The Supply Chain Management (SCM) BPO market is relatively new but already an area of great innovation, investment and interest amongst leading mainline BPO as
July 08, 2014This report analyzes the 26 outsourcing deals announced in June 2014 and lists key takeaways.
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