Explore our latest research, analysis, and thought leadership.
September 09, 2013To understand its company culture-matching SaaS, we spoke to Good.co’s “Chief Psychometrics Officer“ to see how academic thinking, crowd-sourcing, and can
September 09, 2013This Industry Landscape uses input from CEM Enterprise Buyer Interviews, Service Provider Briefings & CEM Contracts, HfS Analysts and Industry Influencers and
September 09, 2013The first of its kind in the global services industry, this report on transformation in customer experience management identifies differentials between service
September 06, 2013There’s a lot more riding on Accenture’s collaboration with Michelin than the ability to lower fuel consumption.
September 03, 2013With revenues of €10.3 billion in 2012 and a headcount of approximately 125,000 globally, Capgemini challenges the leading global IT and BPO providers with
August 30, 2013IBM offers a very complete Social Business solution based on its homegrown Connections product. This HfS report explores this offering along a variety of fronts
August 30, 2013The Affordable Care Act is changing the state of the healthcare industry, from how people buy health insurance to how care is delivered.
August 30, 2013This document examines recent changes in UK Government approach to contracting IT Services.
August 28, 2013SAP combined its HR software suite with Successfactors in the SAP Cloud, which is well-positioned for organizations seeking global extended enterprise support
August 26, 2013What goals and characteristics should Microsoft consider for their next CEO?
August 26, 2013What areas of success might Software AG’s new Intelligent Business Operations (IBO) platform, which includes recently acquired JackBe, have in the context of
August 23, 2013During an August 22, 2013 webinar, HfS and KPMG's government experts come together to tackle core governance issues and take views and questions on how today's
August 21, 2013This document examines Cognizant's Q2 2013 (calendar) results.
August 15, 2013How important is the acquisition of Infochimps to the analytics and Big Data practice of CSC, in terms of perception and reality?
August 09, 2013Backed by private-equity firm Accel-KKR, U.S. RPO specialist Pinstripe merges with its partner, UK-based Ochre House, rising to the challenge of supporting full
August 06, 2013Some recently released survey data indicates the race to implement social media initiatives is picking up steam.
August 06, 2013In the last few years, the scope and applicability of analytics within the insurance organization has grown exponentially beyond actuarial and underwriting.
August 06, 2013This document examines Capgemini's Q2 2013 (calendar) results.
August 02, 2013In the wake of healthcare reform, administrative cost cutting has been a primary strategy deployed by healthcare payers, but there is much more to do.
August 02, 2013Despite a lack of major analytics software releases this July, Oracle, IBM, SAP, MapR, and Tableau Software took big strides in Big Data appliance database, and
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