Research & Insights

Explore our latest research, analysis, and thought leadership.

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Point of View

Tectonic Shift to Digital Creates a Perfect Storm for CMOs

The switch to digital is forcing marketing into running itself like a proper business process. As CMOs change channels, they’re seeing this imperative emerge,

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Point of View

The legal process outsourcing landscape in 2011

This HfS Market Landscape evaluates the growing global LPO market - the core trends and dynamics, and examines the services provider landscape.

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Point of View

The Perfect Site Visit: The Dos and Don’ts to Make Your Site Visit a Success

This HfS RAPIDInsight offers buyers and providers of outsourcing services tips and successful techniques learned by practitioners over thousands of site visits

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Point of View

The CPO In 2011: The Toughest Job In The Global 1000

Chief procurement officers may have the toughest corporate job in the world. Their internal stakeholders are a raucous group who require everything from and to

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Point of View

Intenda, A Powerful and Flexible Platform Integrates Procurement Processes

This HfS Challengers Analysis focuses on Intenda, a global SaaS provider offering a strong blend of end-to-end capabilities for public and private procurement

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Point of View

South Africa Destination Scorecard

This RAPIDInsight explores South Africa’s challenges and opportunities as it seeks to establish itself as sourcing destination of choice for the top-tier and

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Point of View

The Utilities Sourcing Landscape in 2011: Are Global Utilities Outsourcing Smarter?

This market landscape elaborates on how providers are addressing the growing unmet requirements from the multi-billion dollar utilities vertical, offering IT

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Point of View

Designing an Optimal Procurement BPO Program: Process Expertise and Realized Improvement

When Spend Matters and HfS Research decided to jointly study procurement BPO, our first observation was simple: what’s gone wrong in a market that should have

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Point of View

Findings from the HfS/LSE Cloud Business Services Study

Results from the joint research study of over 1050 global enterprises, conducted by HfS Research in conjunction with the Outsourcing Unit at the London School

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Point of View

Latin America – The next sourcing frontier or an afterthought?

Nearly every IT-BPO provider has wrestled with a Latin American strategy. While it is a large, relatively prosperous market with a wealth of well-educated it is

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Point of View

How do you get them to eat sushi?

While getting friends to eat sushi, the ingredients are familiar but the combination and presentation can be scary to Westerners. But there are methods to that

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Point of View

Genpact Looks to a New Era Beyond GE

In its first industry analyst conference, Ganenpact emphasized its business, today, is much broader than supporting GE's back office and primarily delivering in

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Point of View

The IT outsourcing and business process outsourcing industry landscape in 2010

The uptake in outsourcing services has always had an inverse relationship with the state of the global economy, and the recent economic crisis has proven to be

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Point of View

Cloud – the Delicate Sound of Thunder

This report explores the strengths of cloud computing as an industry game changer. Cloud presents an inexpensive, easy, and quick way of adding new servers and

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Point of View

Eradicating the Innovation Dearth in BPO: Practical Advice on how to Achieve it

As the BPO industry matures, buyers are becoming increasingly disappointed that they aren’t receiving “innovation”. Phil explores buyer expectations and

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Point of View

Outsourcing negotiations for the real world

HfS Research is often asked to help prepare clients for their negotiations and renegotiations with outsourcing providers. This best practice report focuses on a

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Point of View

CSC stakes its claim to prosper in the new IT services ecosystem

CSC has struck out in a new direction towards a long-term position as a 'service integrator" and laying out a cloud strategy that goes beyond the usual hype. We

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Point of View

Is Global BPO Insurance Ready to Grow Up?

This report investigates the global insurance BPO market and today's providers capabilities to empower insurers by integrating and transforming processes, as as

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Point of View

Desperately Seeking Innovation in Business Process Outsourcing: Enterprises Speak Out

This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, offering actionable for their

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Point of View

Service providers siloed by vertical industry are stifling innovation with clients

HfS reveals clients' desires to collaborate with non-competitive firms in other industries. We discuss the innovation-inhibiting nature of vertical alignment on

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