Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Data Viewpoint

Modernize core banking to differentiate and future-proof beyond cost-cutting or UI polish

Banks must select their approach carefully to ensure continuously evolving systems.

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Data Viewpoint

GCCs offer parent enterprises a viable third option for AI talent

Until now you had to build a presence where AI talent gathers or offer remote options. GCCs provide a third option.

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Point of View

Celonis’ Process Intelligence Graph strives to drive OneOffice from thought to reality

Celonis' PI Graph aims to turn OneOffice into reality by seamlessly connecting front, middle, and back offices.

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Market Impact Report

GenAI unplugged: Candid insights from GenAI trailblazers in their own words

Hard-earned insights from GenAI trailblazers reveal the real-world challenges, triumphs, and strategies to guide successful AI adoption.

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Highlight Report

Startups that can kickstart your F&A AI program

The finance AI ecosystem features startups along the entire F&A value chain and aim to transform key processes.

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Point of View

Use our framework to win as a Generative Enterprise™

A new framework and three foundations that will help you deliver the goals of The Generative Enterprise™.

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Point of View

Balancing your dreaming and doing is key to enterprise GenAI success

HFS, with Tech Mahindra, recently hosted a roundtable session to discuss the importance of dreaming and doing for GenAI success.

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Point of View

Virtusa seeks its mojo in the crowded GenAI market with Helio

Helio stands out for its structured approach, workforce upskilling initiatives, and strategic cloud partnerships.

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Highlight Report

Hitachi Digital Services brings multiple entry points to help clients with IT/OT convergence

HDS aims to integrate Gen AI in IT/OT integration to meet the demand for digital engineering and create new sources of value.

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Highlight Report

Tailor a digital transformation, as this mid-tier bank did, for best results

Hitachi DS delivered small-scope digital transformations in the mid-tier bank’s business line with enterprise-level solutions.

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Point of View

Energy and utilities leaders must adapt to convergence or risk obsolescence

E&U leaders must adapt to sector convergence, integrating renewables, smart grids, and IoT, or face obsolescence.

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Point of View

Invest in your people—or pay more than you need to for AI

Train your way out of AI skills debt or prepare for a war for talent only those with the deepest pockets can hope to win.

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Point of View

Service providers must capitalize on India’s medical tourism boom

Service providers should leverage infrastructure to offer better patient experiences and operational efficiencies.

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Challenger Series

HFS Challenger: Cybage

Cybage delivers value to businesses with a three-pronged approach of delivery excellence, vertical expertise, and partnership ethos.

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Data Viewpoint

No safety in being part of a herd moving slowly on AI

AI maturity is low and evenly distributed across industries. But leaders mustn't take comfort from being part of a slow-moving herd.

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Highlight Report

a21.ai heralds the emergence of right-sized GenAI solutions for SMEs

a21.ai is using SLMs to create lower cost GenAI solutions to deliver quick ROIs.

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Highlight Report

IBM collaborates with the City of Copenhagen to balance the energy system

IBM and Denmark's largest energy company partnered to develop a demand-side flexibility solution for Copenhagen to balance renewable energy sources.

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Point of View

Reducing care costs will not translate to lower prices

The idea that cost reductions related to operations, administration, drugs, etc. will decrease the overall cost of care is false.

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Highlight Report

Healthcare enterprises must focus on specialty-based RCM to improve outcomes

Financial pressures on health systems and hospitals are accelerating their adoption of AI-enabled offshoring that has come of age.

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Highlight Report

Unit4 aims to improve the ERP experience with a new customer success model

Unit4 provides an example other vendors can follow to make it easier for customers to get more from their ERP software sooner.

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