Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Highlight Report

WNS TRAVOGUE aims to transform the travel experience through its digital suite

For T&H leaders, WNS TRAVOGUE’s end-to-end offerings across the value chain could help implement customer-centric strategies.

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Data Viewpoint

Cost savings is the number-one priority in F&A service providers’ selection criteria

Voice of the customer feedback in the HFS Horizons: F&A Service Providers, 2023 study shows clients still prioritize cost savings.

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Point of View

Functional collaboration, data, and people are essential to drive business value from finance

On CFO priorities, Carolina Romero shares that an organization-wide approach is imperative in driving an end-to-end transformation.

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Horizons Report

HFS Horizons: Life Science Service Providers, 2023

The HFS Horizons: Life Science Service Providers, 2023 report examines the role of service providers in the life sciences industry.

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Highlight Report

Confluence spotlights Infosys’ opportunities across GenAI, ecosystems, and change

HFS attends the Infosys Americas Confluence event and offers a spotlight on the opportunities and challenges facing Infosys.

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Highlight Report

TCS unearths transformation opportunities in life and pensions with two big deals

Life and pensions are rife for digital transformation. Enterprises should make their transformation aspirations a reality.

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Point of View

Infosys delivers a trusted financial ecosystem with blockchain for SIDBI

SIDBI recognized blockchain's ability to drive trust throughout ecosystems and turned to Infosys to make it a reality.

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Highlight Report

Google responds to enterprise fears of hyperscaler GenAI control

Google Cloud is pushing the boat out to allay enterprise fears that GenAI represents another way for hyperscalers to exert control.

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Highlight Report

From competitors to collaborators, IBM and Microsoft partner to unleash OneEcosystem™

IBM and Microsoft transition from rivals to partners, fostering innovation and addressing customer needs through a OneEcosystem™ approach.

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Point of View

Cognizant’s CMT diversity delivers wins for The English FA

Diversity and a framework combining connectivity, content, collaboration, and commerce deliver for Cognizant's CMT clients.

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Horizons Report

HFS Horizons: Intelligent Document Processing Products, 2023

The report examines how well IDP technology vendors help clients embrace IDP products to drive process transformation, evaluating the capabilities of tech the

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Highlight Report

Amdocs acquires Helix Service Assurance to close the loop for 5G-era networks

With its strategic acquisition, Amdocs aims to become a dominant force in this booming industry.

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Highlight Report

KPMG’s $2 billion GenAI plan targets transformation with trust

KPMG is forging ahead with a $2 billion investment in GenAI despite 92% of business leaders expressing concerns about its risks.

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Highlight Report

TechM targets GenAI-enabled MVPs for life sciences

TechM stays grounded as it experiments with GenAI to help its clients with real, impactful solutions.

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Highlight Report

HCLTech’s AI-infused analytics solution provides real-time, actionable data insights for business users

HCLTech Advantage Analytics leverages cloud data services for real-time content search, simplifying data consumption for decision making.

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Hot Tech

HFS OneEcosystem Hot Vendor: SnapLogic

Snaplogics IPaaS solution delivers intelligent automation and generative integration capabilities.

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Highlight Report

UST boosts telecom services growth with the acquisition of MobileComm

UST’s acquisition of MobileComm will boost its attractiveness to technology buyers in cloud and wireless telecommunications firms.

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Highlight Report

Genpact’s 360-degree sponsor bank oversight program helps de-risk sponsor operations

Genpact helps a leading bank manage its sponsor business, supporting US-based payment companies with a 360-degree sponsor program.

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Horizons Report

HFS Horizons: Generative Enterprise™ Services, 2023

The industry’s first competitive analysis of services firms and the value they create with enterprise clients exploring GenAI.

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Point of View

Salesforce and IBM partner to bring the OneEcosystem™ to life

Salesforce and IBM joined forces to unleash the OneEcosystem™ approach, emphasizing the importance of partnerships for innovation.

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