Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Data Viewpoint

TWILTCH revenue growth slows across the board, some into single digits

TWILTCH companies are witnessing slowdown in revenue growth, indicating decrease in IT spending from the uptick during pandemic.

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Highlight Report

Ecosystem for growth is a burgeoning priority for enterprises to transform and scale

Enterprises wishing to thrive in the market must have an open mind and be willing to collaborate and co-create.

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Highlight Report

Brave marketers must lead with data to drive change

Building partnerships beyond the business with an experience-first focus is imperative for modern marketers.

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Highlight Report

Botminds adds “prompt automation” to accelerate document understanding

IDP vendor Botminds has wasted no time finding a real-world business use for generative AI.

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Highlight Report

Foundever rebrand makes life simpler for enterprise customers

Sitel Group’s 750-plus customers have a new name to get used to. Here's why, and the difference it is going to make.

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Highlight Report

Accenture–ServiceNow relationship offers users new options to reinvent business operations

Enterprises expand their use of ServiceNow beyond ITSM but succeed if they work with a suitable service partner in the new space.

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Highlight Report

Wipro re-purposes its retail portfolio to foster the OneOffice™ mindset

Wipro’s CIS offerings for retail now manifest a unified retail commerce vision.

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Highlight Report

Busting metaverse BS to understand where we are now and where we are headed!

At the London HFS Horizons Summit, we convened an expert panel to bust the metaverse bullsh*t.

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Highlight Report

WNS doubles down on procurement and analytics expertise

WNS has recently acquired two companies to bolster its existing procurement and analytics offerings.

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Point of View

Don’t let ChatGPT distract from the value of generative AI in healthcare

Leverage the excitement of ChatGPT to craft a practical roadmap of embedding GAI to drive disruptive innovation.

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Point of View

Manufacturers must break down IT/OT silos for effective digital transformation

Get more from your manufacturing business by harnessing data from operational technology, IoT, and IT.

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Highlight Report

NTT’s research focuses on photonics to deliver practical healthcare solutions

NTT is experimenting with photonics to enhance healthcare delivery through the next generation of the internet.

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Highlight Report

Cognizant responds to enterprise demand for an advisory-forward delivery model

There has been an inexorable move by all BPO and ITO service providers to ramp up their consulting and advisory arms.

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Highlight Report

Optum and LHC Group’s integration shows the power of vertical integration in healthcare

Optum and LHC Group’s integration shows the power of vertical integration in healthcare.

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Point of View

CPOs demystify the new value equation for procurement.

HFS and Infosys BPM co-hosted a digital roundtable with a diverse mix of 16 global procurement executives.

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Highlight Report

Genpact provides operations muscle to help banks scale BaaS

Banking as a Service (BaaS) is transforming how enterprises consume and deliver banking services.

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Point of View

SAP S/4HANA conversion is costly, and delaying it makes it even costlier

Enterprise leaders should be mindful that delaying S/4H migration will impact different organizational factors unfavorably.

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Highlight Report

India’s steady climb up the Global Innovation Index inks a changing world order

Strategy on intensifying the innovation and collaboration culture can help India sustain its growing international prominence.

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Highlight Report

Key Takeaways from the ​HFS Horizons Summit—London 2023​

Timely takeaways! We've captured the top takeaways from each session at our HFS Horizons Summit - London 2023 here.

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Horizons Report

HFS Horizons: Metaverse Services Providers, 2023

This HFS Horizons report profiles 18 leading service providers and consultants offering metaverse services.

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