Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Data Viewpoint

The life sciences industry emerges as the second-highest market in the adoption of 5G

In our recent survey, executives from the Life science industry agree they have major plans for investing in 5G adoption.

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Highlight Report

Reassess ServiceNow through the lens of the OneOffice™ and OneEcosystem™

ServiceNow is expanding its platform capabilities with RPA and Process Intelligence to progress toward the OneOffice.

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Data Viewpoint

For IoT initiatives, enterprises need relationships, end-to-end portfolios, industry context

This Data Viewpoint explores the key selection criteria for IoT service providers.

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Data Viewpoint

Finance leaders: Are you prepared for a talent revolution in the next three years?

As the world is going through a digital revolution, let's also see how this change will impact the finance function talent pool.

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Data Viewpoint

Enterprises are getting serious about managing the increasing volume of security events

Most enterprise clients are taking the necessary actions to tackle the “death by security event” challenge.

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Top 10 Report

Application Modernization Services Formidable Challengers

An assessment of the formidable challengers providing application modernization services.

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Top 10 Report

HFS Top 10: Application Modernization Services, 2022

An assessment of the leading services providers providing application modernization services.

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Highlight Report

PwC & Microsoft further cloud-native digital banks with their ecosystem offering

2022 heralds the rise of the ecosystem orchestrator and a path forward to cloud-native digital banks.

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Data Viewpoint

Software is the lever for delivering innovation

In HFS’s 2H, 2021 Pulse survey of Global 2000 enterprises, it is clear software is crucial to delivering enterprise innovation.

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Data Viewpoint

Whatever the industry, sustainability is not prioritized enough. But there is progress

Industries and organizations must align their transition plans: decarbonize to net-zero and address all 17 UN Goals

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Data Viewpoint

Lessons from automation leaders: Automation-cloud-data nexus is vital for success

Automation heroes do things differently. This Data Viewpoint reveals the difference in how they align data, automation, and cloud.

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Top 10 Report

HFS Top 10: Retail and CPG Services, 2022

An assessment of the leading services providers to the retail and consumer packaged goods industries.

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Data Viewpoint

Data is essential to success. Making sure you can integrate where data resides is critical

SaaS vendors must be able to show how customers can deploy integrate data with SaaS at scale to meet business and customer needs.

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Highlight Report

WNS launches FINSIBLE to support high-growth fintechs seeking disruptor success

Growing fintechs need more than a good idea and investors with deep pockets. Operational excellence is essential to succeed.

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Highlight Report

Why providers must sure up their supply chain partnership and acquisition plans for 2022

Expect a scramble for supply chain capability across consulting, technology, and services firms.

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Market Analysis

IT/BPO merger and acquisition activities monthly snapshot—November 2021

A monthly rollup of merger and acquisition activity.

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Data Viewpoint

80 percent of organizations don’t have the plan they need for sustainability

Organizations need to build roadmaps that align to the global context of sustainability: net-zero and the UN Goals.

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Data Viewpoint

Demand is soaring for utilities services—driven by sustainability, CX, and data

We asked providers in our Utilities Top 10, 2022 report to assess the change in demand for services across the utilities industry.

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Data Viewpoint

SaaS disrupts outsourcing, and delivers better EX, for more than 95% of global 2000

600 business leaders confirm SaaS is changing the way companies approach outsourcing needs and making better employee experiences.

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Data Viewpoint

Sustainability across E, S, and G keeps breaking into company mandates

The importance of sustainability across various ESG factors shot up in the second half of 2021.

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