Explore our latest research, analysis, and thought leadership.
May 12, 2020Clients and future talent are looking for reassurance that providers are taking learning and development seriously.
May 12, 2020Smart CIOs will balance the requirements of the new with retaining older systems, processes, and tools that still add value.
May 11, 2020If you thought of Atos as a Europe-only player when it came to Industry 4.0, then your provider shortlists need a revamp
May 08, 2020Power Automate, Microsoft’s Power Platform rebrand of Flow with newly added UI Flow for RPA, is now in general availability (GA).
May 07, 2020As clients wrestle with the uncertainty surrounding the Covid-19 pandemic, Zensar comes to the market with two new solutions to lend a helping hand.
May 07, 2020HFS’ Phil Fersht recently sat down with Alex Rinke, the co-CEO of the process-mining unicorn Celonis, to talk through the company’s journey, key client and
May 07, 2020The IBM GBS story to scale WFH post Covid-19
May 07, 2020Providers are positioning themselves as central points for the COVID-19 response; collaborating now will prepare your ecosystems for future challenges
May 06, 2020We dive into the thoughts of enterprise leaders at EY’s 2020 Blockchain Summit, which show how you can convince your C-suite of blockchain’s worth.
May 06, 2020Remote working at scale has become the new business normal - we examine how one provider has used established processes and technology to make sure their runs a
May 05, 2020HFS Research provides guidance on the likely forecast scenarios post-COVID-19.
May 04, 2020Mars, Inc shares its response to today’s paradigm shock
May 04, 2020Providers must prepare their clients, partners, and narratives for an Industry 4.0 rush after COVID-19—while focusing on key short-term technologies
May 01, 2020The world changed overnight, and the new abnormal is here! We reached out to the global service provider community to understand how they reacted to the global
May 01, 2020Taking a look at some of the best practices for process evaluations that enterprises should be taking during COVID-19 and beyond.
April 30, 2020In this PoV, we discuss the overall problems getting faced by the healthcare industry and the interesting use cases it is using to fight COVID-19.
April 30, 2020Business leaders must prioritize data and analytics investments toward better customer handling, forecasting and business planning, and operational process and
April 30, 2020This update to the HFS Market Index gives an overview of the IT and business services market performance.
April 30, 2020Executives are planning to spend big on cloud to get them the accessibility they need in a widespread remote environment
April 29, 2020This POV presents the voice of the customer from the recent Salesforce Services Top 10 report, 2020.
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