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President, Research and Advisory Services
Saurabh Gupta is president, Research and Advisory Services for HFS Research. He sets the strategic research focus and agenda for HFS Research, understanding and predicting the needs of the industry and ensuring that HFS maintains its position as the strongest impact thought leader for business operations and services research. Saurabh oversees HFS' global research function, managing the team of analysts and operations across the US, Europe, and Asia.
He is a recognized thought leader who is passionate about solving business problems and bringing big ideas to life. With more than two decades of experience across client, provider, advisory, and analyst roles, Saurabh brings a uniquely realistic and wide-ranging perspective to industry challenges and opportunities. He has authored more than 200 research reports, is a frequent speaker, and is regularly quoted in industry publications. Saurabh is well-known for spotting disruptive technology trends such as blockchain, Web3, metaverse, cloud, AI, and automation and predicting their implications for different stakeholders through frameworks including OneOffice™ and OneEcosystem™.
Before joining HFS, Saurabh led strategy for Genpact's CFO and transformation services, helped shape the business services strategy for AbbVie, managed Everest Group's global BPS practice, and worked as a techno-functional consultant at Infosys.
He is a mechanical engineer from Delhi College of Engineering and holds an MBA from IIT Bombay. He lives in Chicago with his wife and daughter. Saurabh is a fan of Indian cricket and European soccer.
February 4, 2026 Rethinking AMS performance: A challenger model for faster resolution and leaner operations.
February 3, 2026 HFS Research, in partnership with Cognizant, surveyed 100 US enterprises to illuminate prevailing AI dynamics in BPO.
February 2, 2026 CIOs must accelerate modernization using platforms as AI won’t deliver exponential value if it’s layered on top of legacy.
January 14, 2026 Early but meaningful signals of the IT and business services industry beginning its shift toward Services-as-Software economics.
December 9, 2025 This deal creates a data fabric for CIOs and transformation leaders juggling hybrid cloud, AI roadmaps, and Kafka sprawl.
December 3, 2025 Enterprises must rewire for Human+Machine delivery or risk falling behind in the Services-as-Software™ era.
November 24, 2025 Veltris turns services into software with vertical AI that kills tech debt and unlocks faster, profitable growth.
November 11, 2025 Consulting’s future is AI-powered, orchestrated, and outcome-based, not effort-driven.
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