A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
November 20, 2025Business leaders should redesign their GCC charters to reflect innovation and P&L outcomes, orchestrated by AI-enabled workflows.
November 20, 2025WRITER’s AI Leaders Forum revealed a speed–trust gap holding back the business benefits of rapid technological innovation.
November 20, 2025Recompose your IT workforce now as AI is ending headcount growth and redefining how humans and machines create value.
Highlight Report
April 17, 2025As OpenAI’s latest release — GPT-4.1 — accelerates toward agentic engineering, CIOs must decide — take control or be sidelined.
Point of View
April 16, 2025Real procurement leaders are ditching ESG box-ticking and using AI to predict risk, verify suppliers, and cut costs.
Highlight Report
April 16, 2025Writer's AI HQ fixes a critical disconnect in enterprise AI - between IT’s governance fears, and business's hunger for automation.
Point of View
April 14, 2025AI and protectionism are rewriting tech delivery—enterprises must rewire IT models for speed, resilience, and real outcomes.
Point of View
April 10, 2025Use our frameworks to decide on suitable use cases for agentic AI, and to map your route to widespread adoption.
Highlight Report
April 09, 2025Appian tackles process debt with a unified platform for scalable, governed automation and AI readiness.
Highlight Report
April 08, 2025Hyderabad is rising fast with low risk, AI talent, robust infra, and cost advantage—rewriting India’s IT growth story.
Point of View
April 08, 2025BFS firms are stuck in AI productivity. Our roundtable, in collaboration with Infosys, reveals how to unlock AI-first growth.
Data Viewpoint
April 07, 2025Technology has become a strategic enabler for growth, resilience, and competitive advantage across ER&D services.
Highlight Report
April 03, 2025Five Sigma offers insurers a low-disruption path to AI-powered, scalable claims modernization.
Highlight Report
April 03, 2025Agentic AI changes how enterprises must access and act on data - offering the democratization of insight while cutting data debt.
Point of View
April 03, 2025Trade wars and protectionism are accelerating the shift from offshore talent to Services-as-Software (SaS), redefining enterprise service delivery.
Point of View
April 02, 2025Pilots aren’t enough. At a Coforge-HFS roundtable, execs called for real structural change to scale GenAI and agentic AI.
Highlight Report
March 28, 2025Penske & Hitachi Digital integrate AI-powered Proactive Diagnostics & Guided Repair to transform fleet operations.
Highlight Report
March 28, 2025Ascendion has fully integrated sister company Collabera Digital, in a move to compete in AI-led engineering outside North America.
Highlight Report
March 27, 2025Agentic AI is disrupting ops. If your next hire's job description doesn't include the need to manage agents, you're already behind.
Highlight Report
March 26, 2025NVIDIA’s GTC25 laid foundations for compute power to trigger a new wave of digital reshoring. It’s time to reshore intelligence.
Highlight Report
March 25, 2025Coca-Cola Bottlers Japan wants to enhance uptime, optimize operational costs, and shift the equipment business to profit-making.
Market Impact Report
March 25, 2025HFS Research, in partnership with Infosys, surveyed 505 BFS leaders across the globe to better understand why, what, and how BFS firms can be AI-First.
Highlight Report
March 24, 2025AI refresh powers WNS Procurement’s digital suite. Smarter insights, risk alerts, and value for enterprises navigating disruption.
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at [email protected] for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
