HFS on Artificial Intelligence

A collection of the latest views from the HFS analyst team on artificial intelligence.

More HFS Artificial Intelligence Research

Highlight Report

Movate offers CIOs a trail map to reorganize operations for AI adoption

Movate evolves its strategic direction for enterprise AI adoption.

Hot Tech

HFS Hot Tech: OrbitShift

OrbitShift uses agentic AI to turn fragmented market signals into structured pipeline execution across the full deal lifecycle.

Highlight Report

Autonomous telco, sovereignty, and “AI everywhere” led the agenda at MWC 2026

MWC 2026: telcos chase sovereignty, scale agentic AI via orchestration and outcome KPIs, and push AI-RAN into networks.

Highlight Report

Learn from OpenClaw to cut overhead and complexity with internal Services-as-Software

OpenClaw shows the way ahead for cutting margin-sapping complexity by decoupling growth from headcount.

Horizons Report

HFS Horizons: Next-gen IT Infrastructure Services, 2026

How 17 service providers are delivering AI-ready, sovereign, and autonomous next-gen IT infrastructure.

Take 5 Report

From ambition to AI Scale: The control framework AI leaders need

Senior enterprise leaders learn why governance confidence, not intent, is the real barrier to scaling AI safely beyond pilots.

Point of View

Product lifecycle accountability is becoming the new engineering advantage

CTOs are consolidating toward partners that can unify engineering, digital, and AI across the product lifecycle.

Point of View

Read the AGI tea leaves, and build for it now

Enterprise leaders must prepare now for the HR-quake of AGI, and the prospect of business units run with one human at the helm.

Point of View

CHROs, this is your moment to co-architect the agentic enterprise

IBM’s HR transformation shows how CHROs can rebuild the operating model first and lead the shift to the agentic enterprise.

Horizons Report

HFS Horizons: Agentic Services, 2026

An assessment to understand the why, what, how, and so what of service providers offerings across the agentic services value chain.

Point of View

CAPS consolidation is starting, and survival will require Services-as-Software™

Health plan CIOs must strategically choose the right SaS enabler to deliver CAPS functions as the CAPS market consolidates.

Market Impact Report

AI is ready, but your operating model and change muscle are not

Only 21% of C-suite leaders can prove AI is delivering measurable value, even as 87% invest faster than they can demonstrate ROI.

Point of View

Stop treating India as only a services hub; a platform shift is already underway

India’s startup ecosystem is evolving from services delivery to building enterprise platforms aligned with the SaS shift.

Point of View

Retailers, implement HFS’ Delegated Commerce framework to sustain your business

Delegated Commerce captures the shift to upstream intent, delegated decisions, orchestration-led advantage, and modular execution.

Highlight Report

Leadership, data, and talent will either make or break your GCC’s AI value strategy

GCC leaders discussed, debated and decided the solutions on driving the AI value is leadership AI literacy, data, skilled talent.

Enterprise Asset

Operational Playbook: Care delivery must adopt AI strategically to survive the 21st century

Health system CIOs get a 17-solution AI roadmap to fight revenue cuts, clinician shortages, and margin pressure.

Highlight Report

Without industry-native operational autonomy, you’ll just keep babysitting copilots

Scaling agentic AI requires industry-native context and trust architecture, Infosys–Anthropic partnership aims to solve for both.

Highlight Report

UiPath’s WorkFusion acquisition reframes the compliance operating model

UiPath’s WorkFusion acquisition reframes compliance from a staffing model to governed, agent-prepared investigations.

Point of View

Stop confusing agentic AI with generative AI!

GenAI creates but Agentic AI acts. Don't confuse the two.

Point of View

Before AI breaks the market, let’s break the monopoly

Seven firms own the infrastructure of the AI era. They have formed a closed loop that locks out challengers.

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