A collection of the latest views from the HFS analyst team on artificial intelligence.
April 30, 2026AWS, Google Cloud, Microsoft, Salesforce, and ServiceNow lead HFS Horizons: Agentic Technology, 2026 as Horizon 3 Market Leaders.
August 21, 2026Only 10% of enterprises can scale agentic AI, and the gap is a continuous learning loop, not a better model.
August 21, 2026Pharma quality leaders can close deviations in under 10 days and free $6.7M a year with Services-as-Software.
August 17, 2026Orange Business is recasting trust as an operating model built on control points, not a slogan.
Highlight Report
March 16, 2026GCC leaders discussed, debated and decided the solutions on driving the AI value is leadership AI literacy, data, skilled talent.
Enterprise Asset
March 13, 2026Health system CIOs get a 17-solution AI roadmap to fight revenue cuts, clinician shortages, and margin pressure.
Highlight Report
March 13, 2026Scaling agentic AI requires industry-native context and trust architecture, Infosys–Anthropic partnership aims to solve for both.
Highlight Report
March 11, 2026UiPath’s WorkFusion acquisition reframes compliance from a staffing model to governed, agent-prepared investigations.
Point of View
March 11, 2026GenAI creates but Agentic AI acts. Don't confuse the two.
Point of View
March 11, 2026Seven firms own the infrastructure of the AI era. They have formed a closed loop that locks out challengers.
Highlight Report
March 10, 2026When pdfs, images, audio and video are read directly by AI systems, new potential to hack workflows emerges.
Point of View
March 09, 2026Who actually wires AI into your live systems, governs it in production, and makes it keep working?
Highlight Report
March 06, 2026Genpact FOCUS 2026 shifts from point automation to agentic ops in core controls, requiring operating model redesign to scale now.
Market Impact Report
March 06, 2026Enterprises scaling agentic AI will find why 22% face emergent behaviors and 18% hit auditability gaps without a formal agent OS.
Point of View
March 05, 2026Waymo has driven 20 million miles, and it still can’t legally drop you at your front door.
Market Impact Report
March 05, 2026Telco leaders explain how agentic AI shifts the operating model from siloed automation to cross-domain orchestration.
Challenger Series
February 27, 2026IGT Solutions wins the HFS Challenger accolade by industrializing AI-first CX at scale across travel and beyond.
Highlight Report
February 24, 2026How Tepper Sports & Entertainment unified cloud data with Innova Solutions to modernize team decisions and fan experiences.
Highlight Report
February 24, 2026As CTOs innovate, regulatory requirements are becoming a bottleneck, needing non-traditional approaches to plug the velocity gap.
Highlight Report
February 23, 2026Rackspace and Palantir partner with the promise of scaled productionized AI with hard ROI attached.
Highlight Report
February 19, 2026Infrastructure must become the AI control plane - governing cost, trust, and performance across the enterprise.
Point of View
February 19, 2026We are already so invested in AI that there is no turning back. The impact on our personal lives is no longer up for debate.
Point of View
February 19, 2026Agentic AI will revolutionize individual productivity within 18 months, but your enterprise transformation is about to hit a wall.
Point of View
February 13, 2026This S2P Horizon POV explaining the enterprise CPO challenges, how the service providers resolving with AI-driven solutions.
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