A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
March 11, 2026GenAI creates but Agentic AI acts. Don't confuse the two.
March 11, 2026Seven firms own the infrastructure of the AI era. They have formed a closed loop that locks out challengers.
March 11, 2026UiPath’s WorkFusion acquisition reframes compliance from a staffing model to governed, agent-prepared investigations.
Highlight Report
February 04, 2026ER&D GCCs are moving towards services-as-software model to drive software defined vehicles, file patents, and monetize in India.
Point of View
February 03, 2026We lay out why the balance is tipping in China’s favor, and what the US must urgently rethink if it wants to regain the initiative.
Point of View
February 03, 2026Unlock the bounty of the AI era with HFS ‘RUNWAY'- a governance framework for unbounded ideation paired with bounded execution.
Take 5 Report
February 03, 2026HFS Research, in partnership with Cognizant, surveyed 100 US enterprises to illuminate prevailing AI dynamics in BPO.
Point of View
February 02, 2026CIOs must accelerate modernization using platforms as AI won’t deliver exponential value if it’s layered on top of legacy.
Challenger Series
January 28, 2026The latest firm to receive the coveted HFS Challenger accolade is Quantiphi for its AI-first digital engineering approach.
Highlight Report
January 27, 2026Make the challenge of agentic AI your cue to fast-track a new foundation for continuous change - ontologies as enterprise context.
Point of View
January 15, 2026Self-funded transformation models have emerged as a pragmatic path toward funding modernization through existing savings.
Take 5 Report
January 15, 2026AI value will remain stalled until enterprises operationalize an industry- and business-context-first operating model.
Point of View
January 14, 2026Early but meaningful signals of the IT and business services industry beginning its shift toward Services-as-Software economics.
Highlight Report
January 06, 2026Products are becoming software-defined while ER&D is getting commoditized, pushing service providers to shift left toward silicon.
Highlight Report
January 05, 2026HFS recently hosted a Roundtable, in partnership with Cognizant, hosting almost 20 senior enterprise leaders.
Point of View
January 05, 2026Enterprises must shift from effort to outcome and value-based commercial models to stop overpaying for modernization programs.
Point of View
January 05, 2026Enterprises must embrace AI as the orchestrating layer of legacy modernization if they want to become an AI-driven enterprise.
Point of View
January 05, 2026Factories in the MSME segment are weighed down by technical debt and need AI as the jackhammer to break through the legacy.
Point of View
January 02, 2026Chemical industry CIO should prioritize the data core, governance before operationalizing the AI and agents.
Point of View
December 24, 2025For AI to deliver enterprise-level outcomes, rebuild your operating model on a modern Services-as-Software™ (SaS) foundation.
Highlight Report
December 23, 2025EdgeVerve wants to orchestrate fragmented estates to deliver business outcomes.
Hot Tech
December 23, 2025This Hot Tech examines how Perpetuuiti turns continuity plans into repeatable execution using automation and AI.
Highlight Report
December 22, 2025Telcos must move beyond connectivity to platforms to break the single digit growth norm.
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at [email protected] for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
