A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
October 17, 2025GBS must pivot to AI-first models - shifting from siloed, manual ops to unified, adaptive platforms that drive real-time outcomes.
October 17, 2025This POV compares eight dimensions between the legacy GCC and the value operating models with industry examples.
October 15, 2025Verification—the most labor-intensive, risk-prone, costly stage in chip development, should be AI-enabled for on-time launches.
Point of View
September 05, 2025AI will have a major impact on the way services are delivered. HFS researched the effect of AI on tax and audit services.
Highlight Report
September 04, 2025CIOs and CTOs must choose between open and closed approaches to build and orchestrate AI agents for value.
Data Viewpoint
September 03, 2025This report sheds light on how client risks and demands drive innovation in the evolving cybersecurity landscape.
Highlight Report
September 02, 2025Enterprises subscribe to the notion of "AI as a catalyst to reimagine the business" stall in experimentation instead of scaling.
Hot Tech
September 02, 2025A successful pivot from traditional IDP to agentic-driven workflow automation.
Point of View
August 27, 2025For BFS leaders, responsible AI must be the price of admission, not a bonus feature, when choosing a tech or services partner.
Point of View
August 26, 2025Compliance executives waiting on AI legislation to tell them how to behave are already falling behind customer and market needs.
Highlight Report
August 26, 2025Altimetrik helps enterprises cut through complexity and build the foundational capabilities.
Market Impact Report
August 25, 2025Empowering deskless workers with digital tools, culture, and AI by placing them at the center of enterprise transformation.
Challenger Series
August 20, 2025Straive earns the HFS Challenger title for evolving from content services to AI, analytics, & digital solutions across industries.
Highlight Report
August 18, 2025Hurtling toward an agents-everywhere free-for-all? WRITER's Action Agent promises a fix - with caveats.
Market Impact Report
August 06, 2025AI is the new enterprise disruptor - those who reimagine purpose, models, and ecosystems will lead; others risk irrelevance.
Point of View
August 04, 2025The biggest barrier to AI success is the weight of legacy systems and outdated processes.
Point of View
August 01, 2025Petrochemical industry must be a digital command center that connects innovation with compliance and agility with accountability.
Highlight Report
July 31, 2025Airia helps enterprises manage, govern, and scale AI agents by making orchestration core to operational AI success.
Highlight Report
July 30, 2025When data is properly curated and aligned with AI, it creates monetization, optimization, and innovation opportunities.
Point of View
July 25, 2025Smartphone OEMs must reset—diversify supply chains, embrace refurbs, target emerging markets, and reimagine the interface.
Highlight Report
July 23, 2025The future of fan engagement is about activating the right insights in the right format at the right moment.
Data Viewpoint
July 22, 2025Cybersecurity is transforming as service providers adopt enabling technologies to combat an increasingly complex threat landscape.
Highlight Report
July 16, 2025Mimica links task-level intelligence with automation to close the visibility–execution gap for enterprises.
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