A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
November 20, 2025Business leaders should redesign their GCC charters to reflect innovation and P&L outcomes, orchestrated by AI-enabled workflows.
November 20, 2025WRITER’s AI Leaders Forum revealed a speed–trust gap holding back the business benefits of rapid technological innovation.
November 20, 2025Recompose your IT workforce now as AI is ending headcount growth and redefining how humans and machines create value.
Point of View
January 29, 2021The COVID-19 pandemic’s impact has been profound and far-reaching in travel and hospitality, with executives in these sectors having relatively lower about .
Highlight Report
January 29, 2021In January 2021, Cognizant has agreed to acquire Magenic Technologies, a custom software development services company in the U.S. Magenic is Cognizant's third
Point of View
January 27, 2021The low down on process debt, digital natives, and automation in the cloud!
Point of View
January 12, 2021HFS assessed, the enterprise leader’s investment preferences, the state of hyper-scalers, and the service providers who made the first move on the cloud, are
Point of View
December 22, 2020The OneOffice (connecting the front, middle, and back offices to create a touchless and frictionless digital experience) is no longer a pipe dream. Almost it a
Point of View
December 09, 2020As the OneOffice vision evolves beyond breaking down silos for better CX, the importance of EX and attended automation’s role are clear.
Point of View
November 25, 2020HFS assess Quad’s real-life experience of envisioning, deploying, and scaling automation across 29 departments.
Top 10 Report
November 18, 2020This HFS Top 10 report assessed service providers on how well they are helping clients with the Triple-A Trifecta technologies and related services.
Point of View
November 17, 2020While BFS as a whole may have been less impacted by the pandemic as other industries, some segments, such as collections, are much more exposed.
Point of View
November 13, 2020HFS Research launches its first-ever Telecommunications, Media, and Technology (TMT) Services Providers Top 10 report, due in Q1 2021.
Highlight Report
November 12, 2020Explores how Oracle Cloud SCM provides clients the agility they need to respond to pandemic-shocked supply chains
Highlight Report
November 09, 2020In this report, we focus on how Capgemini’s emerging and smart healthcare practice is launching new services to address the current healthcare market.
Highlight Report
October 26, 2020In early 2020, we predicted that sustainability services would evolve from a fragmented and undefined market towards a thriving ecosystem.
Highlight Report
October 23, 2020Focus on the power of AND for Triple-A success, whatever the business setting
Point of View
October 05, 2020Belfius’ and Hexaware’s enterprise-wide approach fuels a journey from RPA to intelligent automation and beyond
Highlight Report
September 25, 2020In Another Monday, Hyland has found the opportunity to break out from the content management mold.
Highlight Report
September 22, 2020Kryon is becoming more than just the industry’s first-mover; FCA is delivering tangible business value for some new frontline clients.
Market Analysis
August 20, 2020KPMG International and HFS Research are pleased to share The Enterprise Reboot, a research report focused on driving tangible value from emerging technologies
Point of View
August 19, 2020This POV outlines the main advantages of low-code/no-code development, and acts as a primer to our series of service provider profiles in this space
Point of View
August 03, 2020How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX
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