A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
July 31, 2025Airia helps enterprises manage, govern, and scale AI agents by making orchestration core to operational AI success.
July 30, 2025When data is properly curated and aligned with AI, it creates monetization, optimization, and innovation opportunities.
July 16, 2025Mimica links task-level intelligence with automation to close the visibility–execution gap for enterprises.
Point of View
March 01, 2019Deep learning networks are the apex of AI sophistication, but don't have the equivalent of a memory. Without some type of memory, DL networks are incapable of
Point of View
February 28, 2019Deep learning networks are the apex of AI sophistication, but don't have the equivalent of a memory. Without some type of memory, DL networks are incapable of
Point of View
January 23, 2019With a third of enterprises pushing for increased adoption of AI we examine why you must make sure your AI initiatives have adequate bias mitigation.
Top 10 Report
January 21, 2019This HFS Microsoft AI Services Top 10 Report examines the part service providers are playing in the nascent AI landscape.
Top 10 Report
December 21, 2018HFS Top 10 Assessment of leading telecom engineering service providers
Point of View
December 10, 2018Swarm AI is helping organizations make complex decisions that require tapping into the collective opinion of large groups of people.
Point of View
October 11, 2018The growing sophistication and complexity of AI systems is making the need for "explainable", or transparent, AI models ever-more pressing.
Point of View
September 27, 2018Voice of the Customer: Software Product Engineering Services. We spoke with more than 30 clients to understand their experiences working with service providers
Point of View
September 11, 2018AI capabilities are now an essential element of success, but access to training data is still limited for many companies. Synthetic data could help.
Point of View
September 04, 2018Cognitive assistants have become a crucial element of the digital business operations ecosystem.
Top 10 Report
August 16, 2018This is HFS' first comprehensive assessment of the leading 19 providers in the emerging market for cognitive assistant services.
Point of View
August 13, 2018AI is now a crucial tool in workforce management, but assuming it can solve all of a company’s HR issues is dangerously naïve.
Top 10 Report
August 01, 2018The 2018 Software Product Engineering Services Blueprint analyzes 25 service providers including trends, and major market activities.
Point of View
July 27, 2018This acquisition is a talent and expertise play for Genpact, enabling growth and adding 170 consultants to Genpact's supply chain capability.
Top 10 Report
June 28, 2018The report examines the state of the utility industry and investigates how the service provider landscape is supporting and enabling the digital transformation
Point of View
June 27, 2018This PoV focuses on the top 5 most used IoT platforms who are the current "winners" in the IoT platform space
Point of View
June 25, 2018Industry 4.0: The shift from mass production to mass customization
Point of View
June 19, 2018The global market leader in contact centers, Teleperformance, has made the first bold move to shake up an industry in desperate need of a shakeup
Point of View
June 14, 2018you’ve Integrated your Digital and Traditional Customer Channels.
Point of View
May 31, 2018Use robotic process automation (RPA) to transform source-to-pay (S2P) and set a clear course to competitive advantage
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