A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
December 12, 2025Leaders must recognize process debt is an AI blocker rather than let it sabotage Agentforce deployments.
December 10, 2025Industrial enterprises are failing to connect the short-term and long-term—or find the talent to do so.
December 10, 2025Physical AI is your best bet to turning infrastructure into a revenue engine.
Point of View
December 13, 2016This RPA Premier League Table captures the shift toward transformational projects.
Point of View
July 05, 2016New research from HfS shows the true impact of automation on job creation and elimination in the global IT services and BPO industry.
Point of View
June 03, 2016While KellyOCG shared advancements in analytics and advisory services, BPO and RPO seems a bit stuck in legacy.
Point of View
May 16, 2016The launch of a formalized practice comprising IPsoft’s virtual agent Amelia platform is a milestone on the maturity journey of Intelligent Automation.
Point of View
May 10, 2016ITyX is adding extraction and classifcation of unstructured text to the Intelligent Automation Continuum.
Point of View
May 09, 2016The San Francisco Infosys Confluence Summit has taken on a cultish culture, vaguely reminiscent of Salesforce’s Dreamforce.
Point of View
February 25, 2016Just like the broader notion of Intelligent Automation, Test Automation is evolving toward cognitive computing and artificial intelligence.
Point of View
February 09, 2016UK-based Undo Software is advancing the immediacy of testing services, supporting organizations in the shift toward the As-a-Service Economy.
Point of View
February 02, 2016A report published at the World Economic Forum in Davos suggests broad disruption and job losses--critical reference points for the As-a-Service journey.
Point of View
January 21, 2016Loop AI’s main product provides fully unsupervised deep learning. Requiring no human supervision, the platform automatically interprets natural language and a
Point of View
December 04, 2015How artificial intelligence, exemplified by IBM Watson, may assist a medical research organization to face challenges of academic medicine
Point of View
December 03, 2015HfS aims to stimulate a much broader discussion on Intelligent Automation by launching the Autonomics Premier League Table.
Point of View
November 11, 2015The evolution of Intelligent Automation toward unstructured data, less well defined processes and integration of cognitive computing and AI.
Point of View
October 16, 2015While we see progress in TCS establishing itself as a digital consulting partner, a roadmap for TCS’ bread and butter business seemed to be missing from its
Point of View
September 24, 2015At a recent analyst briefing IBM explained how dynamic automation would be leveraged in delivering services to clients. The narrative of dynamic automation is
Point of View
August 21, 2015By focusing on design thinking, knowledge based IT and automation around platforms under the Aikido umbrella brand, Infosys is strongly aligning itself with the
Point of View
July 29, 2015In the discussions around the notions of RPA and process automation, notions of ethics and discussions on the impact of the future of work are largely absent.
Point of View
June 29, 2015In this PoV we look at how process automation and artificial intelligence are core technologies in bringing about the realization of the 8 Ideals of the
Point of View
June 12, 2015The discussions around RPA are rapidly advancing, reflecting an increased market maturity as concepts quickly evolve into actual solutions.
Point of View
May 27, 2015The market for RPA and Autonomics is getting more crowded with new players entering the fray adding to the blurred perception owing to a lack of education by
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