A collection of the latest views of the HFS analyst team on automation and process intelligence.
September 19, 2025Enterprise Minds (EM), Inc., is named an HFS Challenger for its innovation-led approach to legacy service models.
October 15, 2025Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.
October 15, 2025Verification—the most labor-intensive, risk-prone, costly stage in chip development, should be AI-enabled for on-time launches.
October 08, 2025More than two-thirds of global ServiceNow implementations stall because delivery models are stuck in a pre-AI era.
Highlight Report
September 22, 2020Kryon is becoming more than just the industry’s first-mover; FCA is delivering tangible business value for some new frontline clients.
Highlight Report
September 15, 2020Roboyo, one of the rising stars covered by HFS, announces a meaty Series A round to the tune of €21 million.
Highlight Report
September 14, 2020Whether you’re a provider or partaker in the supply chain, resilience now and for the near future is front of mind.
Top 10 Report
September 03, 2020Examining key vendors in process mining and discovery, a set of technologies targeted at improving business operations using enterprise data.
Point of View
August 28, 2020Let’s not limit the possibilities with a reductive approach to mining vs. discovery. “Process intelligence” gets at the heart of the unifying outcome that
Highlight Report
August 24, 2020Explores Wipro's rationale and the market outlook for the industry in LATAM
Market Analysis
August 20, 2020KPMG International and HFS Research are pleased to share The Enterprise Reboot, a research report focused on driving tangible value from emerging technologies
Point of View
August 19, 2020This POV outlines the main advantages of low-code/no-code development, and acts as a primer to our series of service provider profiles in this space
Highlight Report
August 18, 2020Infosys announced a landmark deal with asset management firm Vanguard - we dig into why this is a notable win.
Point of View
August 03, 2020How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX
Point of View
July 30, 2020To best explore the mortgage industry’s future, we went to the experts and spoke with various lenders and providers supporting the industry.
Point of View
July 30, 2020Business, data, and analytics leaders will find great value in Ellie Mae’s example of data modernization with the help of partner, Persistent.
Point of View
July 30, 2020What does cultural fit really mean? This article explores how providers can differentiate through the flexibility and integrity of their staff.
Point of View
July 29, 2020HFS is working with Pega to profile integrated automation journeys highlighting the importance of a holistic approach with robotic process automation (RPA) in
Point of View
July 09, 2020Cardinal Health shows how finance is becoming more customer-focused, predictive, and strategic
Point of View
July 07, 2020Harmonic, a high-tech manufacturer, shared its journey from its complex and heavily customized legacy environment to a new and nimble cloud-based environment.
Point of View
July 06, 2020“We offer three kinds of service—good, cheap, and fast—but you can only pick two.” Shifting testing into the heart of an agile development project takes
Highlight Report
July 01, 2020Infosys clients looking towards SAP S/4HANA migration should take note of the provider’s latest partnership with process mining unicorn Celonis.
Point of View
June 26, 2020This report examines how Medtronic is using AI-powered cloud solutions to transform diabetes management
June 19, 2020HFS recently launched our inaugural Industry Primer, focused on the insurance vertical.
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