A collection of the latest views of the HFS analyst team on automation and process intelligence.
August 04, 2025The biggest barrier to AI success is the weight of legacy systems and outdated processes.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 19, 2025Flat-rate pricing wins because it offers peace of mind, not savings—buyers value certainty most.
May 14, 2025Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.
Point of View
August 26, 2024The ‘Future of Retail’ framework professes a customer-oriented paradigm enabled by tech.
Point of View
August 22, 2024Accenture's acquisition of ANSR deepens India's GCC growth, blending innovation with operational agility for enterprises.
Highlight Report
August 09, 2024HDS aims to integrate Gen AI in IT/OT integration to meet the demand for digital engineering and create new sources of value.
Point of View
August 08, 2024E&U leaders must adapt to sector convergence, integrating renewables, smart grids, and IoT, or face obsolescence.
Highlight Report
July 26, 2024Infosys is progressing from internal trend scouting to externalizing innovation.
Highlight Report
July 26, 2024UiPath is evolving its narrative from RPA to integrated automatoin platform to agentic automation
Highlight Report
July 19, 2024HFS Research took New York by storm in May 2024 with our latest and greatest Horizons Summit event.
Market Impact Report
July 18, 2024If data is so precious, why are we failing to make meaningful progress?
Market Vision Paper
July 14, 2024The future of supply chains pivots on customer-focused solutions, vendor collaboration, and shared business goals.
Market Impact Report
July 11, 2024How to identify if your enterprise is a GenAI Doer or Dreamer; why that matters and how you can change.
Point of View
June 24, 2024The rise of autonomous procurement platforms is driving the transition towards Generative Enterprise.
Highlight Report
June 19, 2024Many enterprise leaders are demanding more for the same from their service providers. But can we have our cake AND eat it?
Highlight Report
June 18, 2024This report talks about the procurement orchestration and the role of ORO labs platform.
Point of View
June 10, 2024The retail singularity enabler will be the quadfecta of analytics, AI, data platforms, and automation.
Highlight Report
June 07, 2024Tech Mahindra’s advisory arm aims to transform CX and managed services
Point of View
June 03, 2024HFS looks at how Cognizant is going 'all in' on aiding clients on their AI journeys.
Point of View
June 03, 2024The customer experience function is not reaping the benefits of GenAI.
Market Impact Report
May 23, 2024Ecosystem development and collaboration will be key to unlocking new sources of value
Highlight Report
May 15, 2024EY adapts strategy after shelving Project Everest: integrates tech, prioritizes human-centric approach, and targets industry-specific solutions for market
Point of View
April 19, 2024Enterprises continue investing in intelligent document processing (IDP) as they dig deep to find productivity gains by reducing reliance on paper and improving
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