HFS on Automation and Process Intelligence

A collection of the latest views of the HFS analyst team on automation and process intelligence.

More HFS Automation and Process Intelligence Research

Point of View

Accenture’s ANSR acquisition to reshape enterprise innovation and business strategy

Accenture's acquisition of ANSR deepens India's GCC growth, blending innovation with operational agility for enterprises.

Highlight Report

Hitachi Digital Services brings multiple entry points to help clients with IT/OT convergence

HDS aims to integrate Gen AI in IT/OT integration to meet the demand for digital engineering and create new sources of value.

Point of View

Energy and utilities leaders must adapt to convergence or risk obsolescence

E&U leaders must adapt to sector convergence, integrating renewables, smart grids, and IoT, or face obsolescence.

Highlight Report

Operationalized innovation as a strategic lever to tackle the Digital Dichotomy

Infosys is progressing from internal trend scouting to externalizing innovation.

Highlight Report

Is the afterlife of RPA agentic, as UiPath suggests?

UiPath is evolving its narrative from RPA to integrated automatoin platform to agentic automation

Highlight Report

Key Takeaways from the HFS Spring Summit—The Great Enterprise Disruption

HFS Research took New York by storm in May 2024 with our latest and greatest Horizons Summit event.

Market Impact Report

Don’t drown in data debt; champion your Data First culture

If data is so precious, why are we failing to make meaningful progress?

Market Vision Paper

Navigating the labyrinth: Neo Tangent’s blueprint for collaborative supply chains

The future of supply chains pivots on customer-focused solutions, vendor collaboration, and shared business goals.

Market Impact Report

Stop dreaming and start doing – your practical and urgent guide to winning with GenAI

How to identify if your enterprise is a GenAI Doer or Dreamer; why that matters and how you can change.

Point of View

Freedom within fences: Autonomous sourcing goes mainstream

The rise of autonomous procurement platforms is driving the transition towards Generative Enterprise.

Highlight Report

How enterprises can have their BPO cake and eat it, too

Many enterprise leaders are demanding more for the same from their service providers. But can we have our cake AND eat it?

Highlight Report

Procurement is plagued by convoluted internal processes

This report talks about the procurement orchestration and the role of ORO labs platform.

Point of View

AADA Quadfecta can propel the retail singularity dream, but retailers must eliminate debts

The retail singularity enabler will be the quadfecta of analytics, AI, data platforms, and automation.

Highlight Report

Navixus helps clients navigate the reimagined path of customer experience

Tech Mahindra’s advisory arm aims to transform CX and managed services

Point of View

The new consistent Cognizant looks to move clients from business as usual to AI as usual

HFS looks at how Cognizant is going 'all in' on aiding clients on their AI journeys.

Point of View

CX leaders find they are in the same GenAI boat—and it’s not moving nearly fast enough

The customer experience function is not reaping the benefits of GenAI.

Market Impact Report

Pivoting toward the new frontier in travel & hospitality

Ecosystem development and collaboration will be key to unlocking new sources of value

Highlight Report

EY navigates new terrain after shelving Project Everest

EY adapts strategy after shelving Project Everest: integrates tech, prioritizes human-centric approach, and targets industry-specific solutions for market

Point of View

GenAI breathes new life into IDP but will eventually replace it

Enterprises continue investing in intelligent document processing (IDP) as they dig deep to find productivity gains by reducing reliance on paper and improving

Point of View

Future-proof finance: Nordic region finance leaders are at the helm of change for the AI revolution

Nordic F&A leaders must prioritize tech modernization and transformation with the right talent and partners.

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