HFS on Automation and Process Intelligence

A collection of the latest views of the HFS analyst team on automation and process intelligence.

More HFS Automation and Process Intelligence Research

Competitive Intelligence

Sutherland: Agentic Services Capabilities, 2026

A look at how Sutherland performed in the HFS Horizons: Agentic Services, 2026.

Competitive Intelligence

Virtusa: Agentic Services Capabilities, 2026

A look at how Virtusa performed in the HFS Horizons: Agentic Services, 2026.

Competitive Intelligence

Bain & Company: Agentic Services Capabilities, 2026

A look at how Bain & Company performed in the HFS Horizons: Agentic Services, 2026.

Competitive Intelligence

Birlasoft: Agentic Services Capabilities, 2026

A look at how Birlasoft performed in the HFS Horizons: Agentic Services, 2026.

Competitive Intelligence

IGT Solutions: Agentic Services Capabilities, 2026

A look at how IGT Solutions performed in the HFS Horizons: Agentic Services, 2026.

Competitive Intelligence

Innova Solutions: Agentic Services Capabilities, 2026

A look at how Innova Solutions performed in the HFS Horizons: Agentic Services, 2026.

Competitive Intelligence

Movate: Agentic Services Capabilities, 2026

A look at how Movate performed in the HFS Horizons: Agentic Services, 2026.

Competitive Intelligence

PwC: Agentic Services Capabilities, 2026

A look at how PwC performed in the HFS Horizons: Agentic Services, 2026.

Competitive Intelligence

UST: Agentic Services Capabilities, 2026

A look at how UST performed in the HFS Horizons: Agentic Services, 2026.

Horizons Report

HFS Horizons: Next-gen IT Infrastructure Services, 2026

An assessment of service providers, addressing the why, what, how, and so what.

Take 5 Report

From ambition to AI Scale: The control framework AI leaders need

Scaling AI without sprawl requires strong orchestration, data privacy and strong governance.

Horizons Report

HFS Horizons: Agentic Services, 2026

An assessment to understand the why, what, how, and so what of service providers offerings across the agentic services value chain.

Highlight Report

Leadership, data, and talent will either make or break your GCC’s AI value strategy

GCC leaders discussed, debated and decided the solutions on driving the AI value is leadership AI literacy, data, skilled talent.

Highlight Report

Mighty updates workflow protection to handle multi-modal AI hacks

When pdfs, images, audio and video are read directly by AI systems, new potential to hack workflows emerges.

Point of View

Stop buying AI and start operationalizing how work gets done

Enterprise AI Execution is the missing link between data and governed action, and here’s why Celonis is positioned to provide it.

Innovation Case Study

US lender rewires collections, cost, and compliance with Firstsource UnBPO

Firstsource helped a leading US non-prime lender to build an AI-ready recoveries model without touching core systems.

Point of View

CPOs must unite enterprise processes, platforms, and people for AI-enabled outcomes

This S2P Horizon POV explaining the enterprise CPO challenges, how the service providers resolving with AI-driven solutions.

Take 5 Report

Vibe coding in UK&I firms: Success hinges on embracing new ways of working and open governance

Move fast to achieve vibe coding productivity gains. More grads and early career technologists hold the key.

Highlight Report

Sonata’s Agentbridge turns process blueprints into multi-agent automation

Sonata's Agentbridge responds to the multi-stakeholder enterprise challenges of accelerating agentic AI.

Point of View

CIOs must adopt the AI-ready governance RUNWAY to make growth fly

Unlock the bounty of the AI era with HFS ‘RUNWAY'- a governance framework for unbounded ideation paired with bounded execution.

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