Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Point of View

US BFS must revamp talent and delivery models to navigate H-1B disruptions

New H-1B fees, stricter rules, and heavier compliance threaten a predictable pipeline of skilled offshore talent for BFS.

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Data Viewpoint

Mortgage lenders must tackle legacy tech debt to unlock growth and resilience

Mortgage lenders shows they are chasing profitability, loan growth, and CX, but legacy tech and data debt are major obstacles.

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Point of View

Stop waiting for proof: Services-as-Software™ is driving non-linear growth

Enterprise growth won’t scale with headcount—Services-as-Software is your path to non-linear, AI-led outcomes.

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Point of View

Life sciences must grab the agentic AI lifeline to survive and thrive

Agentic AI is key to life sciences to help manage their revenue decline realities of the future.

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Point of View

Rebuild your operating models as the $100K H-1B visa fee ends talent arbitrage

The expense of the new $100k H-1B visa fee slams the labor arbitrage door on employing US-based foreign talent.

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Highlight Report

CMOs, forget prompt engineering—adopt personality engineering

AI agents will be the emotional interface between brand and customers, an interface CMOs must own with 'personality engineering'.

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Market Impact Report

Go all-in on 6G to unlock AI’s full potential

Telco leaders are strategizing on 6G roll-outs but fear the challenges of 5G. 6G is about AI, don’t pass up the opportunity.

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Point of View

The fastest-five providers bagged large AI-led deals, signaling enterprise confidence

The fastest five service providers demonstrate organic and inorganic AI investments to help enterprises realize their AI ambitions.

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Point of View

Make agentic AI your next competitive edge to unlock new value in manufacturing

Manufacturers must leverage the agentic AI-led automation to create autonomous factories; otherwise, you will lag the competition.

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Point of View

Make cybersecurity a foundation for innovation, growth, and enterprise trust

The need to embed cybersecurity into strategic decision-making has never been more urgent.

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Point of View

Protect your data, IP, and future: Negotiate these five terms in your AI contracts

Use these five clauses now to protect data, IP & liability.

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Horizons Report

HFS Semiconductor Horizons: The Best of Service Providers across the Value Chain, 2025

An assessment of the leading service providers in the semiconductor industry.

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Highlight Report

Adapt for AI-powered people or lose the battle for talent

Leaders must adapt their enterprises to welcome and reward AI-powered people—or become talent’s last resort.

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Highlight Report

Insurers, stop asking ‘why AI’ and start proving ‘how’

To unpack the how, HFS Research, in partnership with IBM, brought 17 top insurers to a New York boardroom.

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Challenger Series

HFS Challenger: Enterprise Minds

Enterprise Minds (EM), Inc., is named an HFS Challenger for its innovation-led approach to legacy service models.

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Data Viewpoint

Data debt can cripple an enterprise, and Agentic AI is the solution

Agentic AI, with its ability to autonomously perceive, reason, and act, is a helpful tool for data modernization and governance.

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Highlight Report

Build your resilience as identity and sovereignty reshape cybersecurity

Accenture’s IAMConcepts deal signals that access and sovereignty now define enterprise cybersecurity.

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Market Impact Report

The Zero Office: Reinventing the banking back office as a growth engine

This report with Iron Mountain aims to understand whether BFSI organizations are ready to face disruption or become irrelevant.

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Market Impact Report

Reinvent L&A for the AI-digital era with the next-gen BPS model

HFS Research with DXC take a deeper look at how leading NA L&A insurers are navigating entrenched operational constraints.

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Point of View

Stop falling for ‘agentic-washing’ and demand proof before purchase

Most vendor offerings are mislabeled as ‘agentic AI’, creating unrealistic expectations and hype.

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