Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Point of View

Stop treating India as only a services hub; a platform shift is already underway

India’s startup ecosystem is evolving from services delivery to building enterprise platforms aligned with the SaS shift.

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Point of View

Retailers, implement HFS’ Delegated Commerce framework to sustain your business

Delegated Commerce captures the shift to upstream intent, delegated decisions, orchestration-led advantage, and modular execution.

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Highlight Report

Leadership, data, and talent will either make or break your GCC’s AI value strategy

GCC leaders discussed, debated and decided the solutions on driving the AI value is leadership AI literacy, data, skilled talent.

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Operational Playbook

Care delivery must adopt AI strategically to survive the 21st century

US hospitals are at risk of closure due extreme financial distress. Their CIOs can alleviate challenges by smartly enabling AI.

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Highlight Report

Without industry-native operational autonomy, you’ll just keep babysitting copilots

Scaling agentic AI requires industry-native context and trust architecture, Infosys–Anthropic partnership aims to solve for both.

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Highlight Report

UiPath’s WorkFusion acquisition reframes the compliance operating model

UiPath’s WorkFusion acquisition reframes compliance from a staffing model to governed, agent-prepared investigations.

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Point of View

Stop confusing agentic AI with generative AI!

GenAI creates but Agentic AI acts. Don't confuse the two.

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Point of View

Before AI breaks the market, let’s break the monopoly

Seven firms own the infrastructure of the AI era. They have formed a closed loop that locks out challengers.

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Highlight Report

Mighty updates workflow protection to handle multi-modal AI hacks

When pdfs, images, audio and video are read directly by AI systems, new potential to hack workflows emerges.

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Highlight Report

Drop the “captive” label and own your role as an AI capability center

HFS and Sutherland convened insurance GCC leaders for a roundtable to move the conversation from GCC rah-rah to grounded realism.

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Point of View

Stop treating FDE as optional: Your AI Flywheel will not spin without it

Who actually wires AI into your live systems, governs it in production, and makes it keep working?

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Highlight Report

Genpact FOCUS 2026 signals an operating model reset for agentic AI

Genpact FOCUS 2026 shifts from point automation to agentic ops in core controls, requiring operating model redesign to scale now.

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Market Impact Report

Design your agent OS to win the AI future

The era of theorizing is over. Act now to deliberately design an agent OS that can scale autonomy with control.

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Point of View

Robotaxis aren’t a tech problem; it’s about trust and accountability

Waymo has driven 20 million miles, and it still can’t legally drop you at your front door.

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Market Impact Report

Agentic AI forever changes the telco operating model

Learn about how Telcos are becoming Agentic and the KPIs needed to align efforts and measuer success.

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Challenger Series

HFS Challenger: IGT Solutions

IGT Solutions earns the HFS Challenger title for industrializing AI-led CX across complex, regulated operations.

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Point of View

BFSI CIOs, stop modernizing in circles and simplify the core to gain an AI edge

Banks are investing heavily in legacy modernization, but are unsure if these reduce complexity or simply move it around.

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Point of View

Stop buying AI and start operationalizing how work gets done

Enterprise AI Execution is the missing link between data and governed action, and here’s why Celonis is positioned to provide it.

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Highlight Report

Hitachi Cyber moves to address CISO needs for resilient security across OT, IoT, and IT

At the Hitachi Cyber Summit 2026, the firm articulated its efforts to go all-in on securing the convergence of IT and OT.

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Highlight Report

Your disconnected data is costing you speed on the field and in the stands

How Tepper Sports & Entertainment unified cloud data with Innova Solutions to modernize team decisions and fan experiences.

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