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Highlight Report

Stop feeding AI garbage—Antworks’ Insurants helps insurers trust their data

AntWorks’ Insurants offers insurers a practical path to high-quality, AI-ready data.

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Highlight Report

Stop chasing hype, start harnessing hope, and make real headway to succeed with AI

Enterprise leaders are debating whether agentic AI is hype, hope, or something they can scale across their firms.

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Point of View

Transform telco CX with agentic AI by reimagining customer engagement

The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.

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Horizons Report

HFS Horizons: Legacy Application Modernization Services, 2025

This report assessed 32 service providers serving their clients for legacy application modernization services across globe.

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Point of View

GCCs are not your cost center anymore, demand AI-fueled value instead

This POV compares eight dimensions between the legacy GCC and the value operating models with industry examples.

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Point of View

Swap your contact centers’ butts in seats for a new CX OS

The contact center is being redefined. Services-as-Software™ is breaking the old agent model and transforming the future of CX.

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Point of View

Bank CXOs, stop the enterprise-debt bleed and plug the drain now

Bank CXOs must measure enterprise debt rigorously.

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Data Viewpoint

The telco to newco shift is happening, but success depends on securing the basics

This DVP is about the shift from telco to newco supported by a graphic which is present in the telecom horizon.

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Hot Tech

HFS Hot Tech: Lidd AI

Lidd AI helps enterprises escape pilot purgatory by fast-tracking AI from discovery to scale with measurable business impact.

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Point of View

Blockbusters are dead; now’s the time to build AI-powered precision medicine

AI is making precision medicine surge: ~50% of FDA approvals by 2035. Build AI, data, and clinical infrastructure now or lose out.

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Data Viewpoint

Mortgage lenders must tackle legacy tech debt to unlock growth and resilience

Mortgage lenders shows they are chasing profitability, loan growth, and CX, but legacy tech and data debt are major obstacles.

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Point of View

Life sciences must grab the agentic AI lifeline to survive and thrive

Agentic AI is key to life sciences to help manage their revenue decline realities of the future.

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