A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 20, 2025Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
Highlight Report
November 29, 2022CX leaders realized the importance of balance between data, technology, and people to drive successful CX transformation.
Data Viewpoint
November 02, 2022Balance both the physical and virtual worlds for brand experience.
Highlight Report
November 01, 2022Strategic transformation partnerships in financial services are evolving from effort to performance to shared purpose in real time.
Point of View
October 31, 2022This panel at the HFS Super Summit explored the talent war, how we may be entering a “tech-ade,” and the macroeconomic environment.
Point of View
October 28, 2022The 2023 HFS research agenda aims to help enterprises align their strategy and investments around value.
Point of View
October 27, 2022Metaverse can re-invent the employee experience – including a radical challenge to the very existence of meetings as we know them.
Point of View
October 24, 2022HFS's Melissa goes all in with a Super Sumit panel on how experience is everything!
Point of View
October 18, 2022Employers must consider the bigger mental health picture beyond wages, if they are to win the talent war.
Highlight Report
October 13, 2022Pega has reimagined its robotic automation developer experience for both professional and citizen developers.
Market Analysis
October 11, 2022The latest insights from 1,800 employees across leading technology and business service providers.
Point of View
October 05, 2022Creating new digital experiences for employees and customers.
Point of View
September 21, 2022Not only has experience strategy gotten harder to design, but it is also impossible to do in a silo, without ecosystem partners to assist on the journey.
Competitive Intelligence
July 21, 2022A look at how Wipro performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 21, 2022A look at how TCS performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 21, 2022A look at how PWC performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 21, 2022A look at how Capgemini performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 21, 2022A look at how Infosys performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 21, 2022A look at how HCL performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 21, 2022A look at how KPMG performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 20, 2022A look at how Deloitte performed in the HFS Top 10 for Employee Experience Services, 2022.
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