A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
November 14, 2025AWS's October AWS outage was a wake-up call for every CIO betting their AI workloads on hyperscaler resilience.
October 27, 2025This thought leadership will explore the enterprise's willingness to move BPO services from FTEs to a service-as-software model.
October 23, 2025The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.
Point of View
October 28, 2022The 2023 HFS research agenda aims to help enterprises align their strategy and investments around value.
Point of View
October 27, 2022Metaverse can re-invent the employee experience – including a radical challenge to the very existence of meetings as we know them.
Point of View
October 24, 2022HFS's Melissa goes all in with a Super Sumit panel on how experience is everything!
Point of View
October 18, 2022Employers must consider the bigger mental health picture beyond wages, if they are to win the talent war.
Highlight Report
October 13, 2022Pega has reimagined its robotic automation developer experience for both professional and citizen developers.
Market Analysis
October 11, 2022The latest insights from 1,800 employees across leading technology and business service providers.
Point of View
October 05, 2022Creating new digital experiences for employees and customers.
Point of View
September 21, 2022Not only has experience strategy gotten harder to design, but it is also impossible to do in a silo, without ecosystem partners to assist on the journey.
Competitive Intelligence
July 21, 2022A look at how Wipro performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 21, 2022A look at how TCS performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 21, 2022A look at how PWC performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 21, 2022A look at how Capgemini performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 21, 2022A look at how Infosys performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 21, 2022A look at how HCL performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 21, 2022A look at how KPMG performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 20, 2022A look at how Deloitte performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 20, 2022A look at how EY performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 18, 2022A look at how Rightpoint performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 18, 2022A look at how IBM performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 07, 2022A look at how Accenture performed in the HFS Top 10 for Employee Experience Services, 2022.
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