A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 20, 2025Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
Competitive Intelligence
July 20, 2022A look at how EY performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 18, 2022A look at how Rightpoint performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 18, 2022A look at how IBM performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 07, 2022A look at how Accenture performed in the HFS Top 10 for Employee Experience Services, 2022.
Top 10 Report
June 16, 2022A comprehensive assessment of employee experience services across execution, innovation, OneOffice alignment, and client feedback.
Highlight Report
June 03, 2022Perigord is enabling physical + digital experiences for healthcare, life sciences and beyond.
Data Viewpoint
April 05, 2022Being comfortable with the SAP legacy platform may limit revenue growth, and advantage over S/4HANA migrated organizations.
Data Viewpoint
March 31, 2022Enterprises are not only looking for vendor services but a better partnership with greater understanding of their requirements.
Point of View
March 24, 2022Learn from the experience of a senior manager leading the “digital workforce” at a US consumer products business.
Point of View
March 22, 2022The trading team of a major global energy firm is paving the way for industry-wide digital transformations.
Point of View
March 16, 2022We cover four imperatives that the future finance leaders should consider to stay relevant.
Highlight Report
March 11, 2022There is no topic more important than talent - how to attract it, cultivate it, and keep it.
Point of View
March 10, 2022SaaS may be the most important investment an insurance firm can make in modernizing systems.
Point of View
February 28, 2022Key takeaways from a global roundtable that explored what firms are doing to re-imagine their CX-related processes.
Point of View
February 17, 2022Self-insured employers who underwrite healthcare for 25% of US population can change the trajectory of cost and health outcomes.
Point of View
February 17, 2022Parkland Community Health Plan enabled modern core technologies to super charge their community healthcare delivery capabilities
Point of View
February 17, 2022How Arbonne pivoted to working from home during an intense growth phase
Point of View
February 16, 2022In this PoV, we highlight the future roadmap of engineering services and its transition from OneEnterprise to OneEcosystem view.
Point of View
February 15, 2022Six enablers you should demand as you select the software to build out your OneEcosystem
Data Viewpoint
February 15, 2022This DVP highlights the importance of a change mindset in the path to achieving the required digital fluency and transformation.
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