A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
September 01, 2025Semiconductor companies must align partnerships and innovation to bridge the gap between partners and client goals.
August 20, 2025Straive earns the HFS Challenger title for evolving from content services to AI, analytics, & digital solutions across industries.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
Competitive Intelligence
July 21, 2022A look at how Capgemini performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 21, 2022A look at how Infosys performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 21, 2022A look at how HCL performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 21, 2022A look at how KPMG performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 20, 2022A look at how Deloitte performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 20, 2022A look at how EY performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 18, 2022A look at how Rightpoint performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 18, 2022A look at how IBM performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 07, 2022A look at how Accenture performed in the HFS Top 10 for Employee Experience Services, 2022.
Top 10 Report
June 16, 2022A comprehensive assessment of employee experience services across execution, innovation, OneOffice alignment, and client feedback.
Highlight Report
June 03, 2022Perigord is enabling physical + digital experiences for healthcare, life sciences and beyond.
Data Viewpoint
April 05, 2022Being comfortable with the SAP legacy platform may limit revenue growth, and advantage over S/4HANA migrated organizations.
Data Viewpoint
March 31, 2022Enterprises are not only looking for vendor services but a better partnership with greater understanding of their requirements.
Point of View
March 24, 2022Learn from the experience of a senior manager leading the “digital workforce” at a US consumer products business.
Point of View
March 22, 2022The trading team of a major global energy firm is paving the way for industry-wide digital transformations.
Point of View
March 16, 2022We cover four imperatives that the future finance leaders should consider to stay relevant.
Highlight Report
March 11, 2022There is no topic more important than talent - how to attract it, cultivate it, and keep it.
Point of View
March 10, 2022SaaS may be the most important investment an insurance firm can make in modernizing systems.
Point of View
February 28, 2022Key takeaways from a global roundtable that explored what firms are doing to re-imagine their CX-related processes.
Point of View
February 17, 2022Self-insured employers who underwrite healthcare for 25% of US population can change the trajectory of cost and health outcomes.
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