A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
October 23, 2025The Chief Customer Experience Officer must transform telecom customer support from a service function into a growth engine.
October 17, 2025The contact center is being redefined. Services-as-Software™ is breaking the old agent model and transforming the future of CX.
October 15, 2025Lenders should connect smarter with digital precision and empathetic outreach for stronger recoveries and CX.
Highlight Report
October 13, 2022Pega has reimagined its robotic automation developer experience for both professional and citizen developers.
Market Analysis
October 11, 2022The latest insights from 1,800 employees across leading technology and business service providers.
Point of View
October 05, 2022Creating new digital experiences for employees and customers.
Point of View
September 21, 2022Not only has experience strategy gotten harder to design, but it is also impossible to do in a silo, without ecosystem partners to assist on the journey.
Competitive Intelligence
July 21, 2022A look at how Wipro performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 21, 2022A look at how TCS performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 21, 2022A look at how PWC performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 21, 2022A look at how Capgemini performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 21, 2022A look at how Infosys performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 21, 2022A look at how HCL performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 21, 2022A look at how KPMG performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 20, 2022A look at how Deloitte performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 20, 2022A look at how EY performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 18, 2022A look at how Rightpoint performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 18, 2022A look at how IBM performed in the HFS Top 10 for Employee Experience Services, 2022.
Competitive Intelligence
July 07, 2022A look at how Accenture performed in the HFS Top 10 for Employee Experience Services, 2022.
Top 10 Report
June 16, 2022A comprehensive assessment of employee experience services across execution, innovation, OneOffice alignment, and client feedback.
Highlight Report
June 03, 2022Perigord is enabling physical + digital experiences for healthcare, life sciences and beyond.
Data Viewpoint
April 05, 2022Being comfortable with the SAP legacy platform may limit revenue growth, and advantage over S/4HANA migrated organizations.
Data Viewpoint
March 31, 2022Enterprises are not only looking for vendor services but a better partnership with greater understanding of their requirements.
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