A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 20, 2025Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
Highlight Report
February 14, 2022Insight into emerging players through our new Hot SaaS program and the Hot SaaS 100
Highlight Report
February 14, 2022The automation revolution has hardly begun. It will take center stage as we build out OneEcosystem
Highlight Report
February 11, 2022ServiceNow is expanding its platform capabilities with RPA and Process Intelligence to progress toward the OneOffice.
Highlight Report
January 28, 2022Growing fintechs need more than a good idea and investors with deep pockets. Operational excellence is essential to succeed.
Data Viewpoint
January 18, 2022600 business leaders confirm SaaS is changing the way companies approach outsourcing needs and making better employee experiences.
Point of View
January 14, 2022The continued maturation of digital health for primary care will disrupting health insurance in the US
Point of View
January 14, 2022COP26 marked a shift from ambition to action. But less than 20% of organizations have the transition plan they need
Top 10 Report
January 13, 2022The culmination of the HFS OneOffice Services Top 10 series, ranking the best of the best in digital transformation capabilities.
Point of View
January 06, 2022Concentrix recently announced its latest acquisition of global UX/CX design engineering company PK in a significant bid to break into the “design market.
Point of View
January 05, 2022The OneEcosystem™ takes us beyond the walls of our organizations to collaborate with partners to anticipate customer needs.
Point of View
December 21, 2021Demand for talent at scale continues strongly, but where will we find the talent to deliver as The Great Resignation rages on?
Data Viewpoint
December 20, 2021Shared accountability and personalized engagement are the two essential ingredients for building a cybersecurity-conscious culture.
Highlight Report
December 17, 2021One million dollars doesn’t sound like it goes far amid the noise of the automation services sector. What is qBotica planning?
Highlight Report
December 17, 2021The battle for the already-skilled will get expensive fast. Explore a broader and more diverse talent pool.
Data Viewpoint
December 14, 2021IT/BPO industry is very much in the midst of talent crisis. Data shows greater resignation and higher attrition seen in Q3 2021.
Point of View
December 13, 2021Ambitious procurement organizations of the future will act as "ecosystem builders" for the enterprise.
Point of View
December 08, 2021HFS F&A roundtable finds that finance cannot survive as a back-office function without focusing on driving strategic objectives.
Point of View
December 07, 2021HFS roundtable finds that procurement must use technology to transform processes and find new sources to drive growth.
Highlight Report
December 06, 2021Infosys argues it is as local as any rival in Europe, thanks to investment in capacity, boots on the ground, and innovation.
Data Viewpoint
December 01, 2021Building/sourcing data management teams will help retailers overcome their data security and governance issues
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