A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 20, 2025Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
Highlight Report
August 23, 2021Helping retailers accelerate their digitalization amid disruption.
Highlight Report
August 23, 2021The interface between humans and AI is getting more and more important thanks to applications with specific deliverables.
Point of View
August 19, 2021Digital transformation fails for three key reasons—culture, talent, and process debt.
Point of View
August 17, 2021Coforge pivoted fast and pivoted right, right from the early days of the pandemic.
Point of View
August 16, 2021Digi-side Chat on Unselfish Leadership with Jesus Mantas, Senior Managing Partner, IBM.
Point of View
August 13, 2021An engaging digi-side chat between Azeem Azhar and Phil Fersht on the intersection of technology and society.
Top 10 Report
August 13, 2021Analysis of the best providers of CX services firms across execution, innovation, OneOffice, and voice of the customer criteria.
Point of View
August 12, 2021Read the key findings of the Native Automation panel at HFS Symposium 2021.
Point of View
August 11, 2021Whether talking to analysts, customers, or investors, up-and-coming service and tech providers must focus on business outcomes.
Point of View
August 11, 2021Panel discussion to discuss some of the key future aspects of the outsourcing industry.
Point of View
August 11, 2021Read how People’s United Bank used Pega to transform the its customer experience to remain competitive.
Point of View
August 10, 2021HFS Symposium Keynote speaker Francesca Gino’s talk of 'rebel talent' shows us how to create the capacity for innovation.
Highlight Report
August 05, 2021Salesforce adds to its enterprise portfolio with an RPA provider of its own.
Point of View
July 29, 2021The time is now to replace analog work methods with the OneOffice mindset & work culture.
Point of View
July 27, 2021Everyone’s ideal work-life balance and working from home experience is different.
Data Viewpoint
July 27, 2021Healthcare has long been considered a technology laggard, however it has emerged a leader in the adoption of emerging tech.
Point of View
July 23, 2021C-suites must align the whole organization behind customer and employee experience transformation–focusing on business outcome.
Point of View
July 19, 2021HFS looks as how Google Cloud Platform gets serious about data, analytics, Anthos and partner ecosystems to fuel growth.
Point of View
July 15, 2021Health services company Cigna is setting the pace for automation use at a strategic scale.
Point of View
July 14, 2021Perspectives from HFS, EXL, and a selection of its P&C clients on the data-driven future of the industry.
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