A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
September 01, 2025Semiconductor companies must align partnerships and innovation to bridge the gap between partners and client goals.
August 20, 2025Straive earns the HFS Challenger title for evolving from content services to AI, analytics, & digital solutions across industries.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
Point of View
February 08, 2019HFS' coverage of Retail's BIG show, where retailers come together to gear up for the hyper-connected economy
Competitive Intelligence
January 31, 2019An enterprise-focused analysis of Concentrix that highlights it’s business strategy, key financials, contracts, clients, strengths, and weaknesses.
Point of View
December 10, 2018As enterprises scale their RPA initiatives, the market’s lack of deep expertise will become an ever-greater risk to RPA success.
Point of View
December 06, 2018Here are excerpts from Steve Dunkerley's recent interviews with Sandy Khannah of BT Group.
Point of View
November 21, 2018It is critical for business leaders to think about getting value from data more deliberately and effectively than in the past.
Point of View
October 01, 2018HFS discussed the potential, hype, and actual progress of ML in a candid conversation with Robbie Allen, CEO of Infinia ML.
Point of View
September 17, 2018RPA pricing is a critical issue impacting scalability and industrialization, but is there a better more practical model?
Point of View
September 13, 2018Through tracking recent Cloud migration deals, HFS is able to paint a picture of the major drivers for enterprises moving to the cloud.
Point of View
September 10, 2018Falling prey to these myths will inhibit the potential for your business unit to take advantage of these opportunities.
Point of View
September 04, 2018Cognitive assistants have become a crucial element of the digital business operations ecosystem.
Point of View
August 22, 2018We're all quick to talk about amazonification, but at the expense of focusing on the more impactful trend of sharing. This report digs into how sharing in our
Point of View
August 13, 2018AI is now a crucial tool in workforce management, but assuming it can solve all of a company’s HR issues is dangerously naïve.
Point of View
June 25, 2018Industry 4.0: The shift from mass production to mass customization
Point of View
June 19, 2018The global market leader in contact centers, Teleperformance, has made the first bold move to shake up an industry in desperate need of a shakeup
Point of View
June 14, 2018you’ve Integrated your Digital and Traditional Customer Channels.
Point of View
May 31, 2018Use robotic process automation (RPA) to transform source-to-pay (S2P) and set a clear course to competitive advantage
Top 10 Report
May 28, 2018The report assesses and profiles an exclusive set of 16 providers with broad coverage across multiple elements of the Digital OneOffice
Point of View
May 09, 2018Customer Service leaders who think artificial intelligence (AI) stops at chatbots are cutting their careers very short
Point of View
April 30, 2018Enterprises are failing to maximise the benefits of their SaaS deployments because they under-estimate the importance of ongoing management services.
Point of View
April 20, 2018How will IT professionals and leaders survive in the new digital world that's making all of their traditional IT Skills irrelevant?
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