A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
September 01, 2025Semiconductor companies must align partnerships and innovation to bridge the gap between partners and client goals.
August 20, 2025Straive earns the HFS Challenger title for evolving from content services to AI, analytics, & digital solutions across industries.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
Point of View
March 11, 2016In recent years, the HRO market has seen numerous acquisitions. As 2016 continues, we see no signs of it slowing down.
Point of View
February 12, 2016Ultimate Software brings innovation to the HCM software market through its use of design thinking as well as predictive and prescriptive analytics.
Point of View
February 08, 2016IBM announced the purchase of German digital ad agency Aperto days after the acquisition of US based agency Resource/Ammirati.
Point of View
December 23, 2015Wipro makes an important acquisition in Viteos to extend As-a-Service capabilities and increase presence in Banking and Financial Services solutions.
Point of View
November 25, 2015HPE's BPS unit is making important investments to prepare for the As-a-Service Economy.
Point of View
October 14, 2015An initial assessment of our research that we will share through a forthcoming study unveils that a number of sourcing service providers are on the path to how
Point of View
September 23, 2015All hail the rise of the Digital Transformer, a new breed of board-savvy, change-driven leader, charged with transforming enterprise-wide risk management, and
Point of View
July 31, 2015The rapid pace of #digitaltransformation, the arrival of #IoT, and the rush by organizations to move assets online, has created nirvana for both private and to
Point of View
July 17, 2015A conversation with Jesus Mantas, General Manager of IBM Global Process Services, recorded at our As-a-Service Working Summit, on the impact of personalization
Point of View
July 01, 2015HfS recently visited Luxoft's development center in Kiev and got an inside view into what is driving the company’s success.
Point of View
May 29, 2015With the emergence of the As-a-Service Economy, we have an opportunity to change the profile of the healthcare BPO professional for greater connection with in
Point of View
May 19, 2015As the on-shore market grows, RevAmerica attendees were eager to explore what it takes to train, attract, and develop talent to meet this rising demand.
Point of View
April 30, 2015ConnectYourCare is tackling an issue in health care financing -- making the HDHP/HSA that is a generally a bit "daunting" more user friendly and accessible --
Point of View
April 15, 2015HfS Research believes that in order to really embrace the “As-a-Service Economy,” enterprises will have to develop new capabilities that go beyond what was
Point of View
March 09, 2015Beyond attractive locations HR service centers must support diversity in all forms from language and culture to SaaS and managed services. A clear human capital
Point of View
February 05, 2015HfS has questioned if companies flocking to Workday are being set up for success, so we took note when HR consulting firm Mercer joined the Workday partner and
Point of View
November 06, 2014The role of an analyst is to be therapist and advocate. HfS analysis of the HR Technology Conference 2014 is that it may be enabling some of the dysfunction in
Point of View
October 07, 2014PeopleDoc is helping GBS functions improve workforce efficiency and effectiveness through improved HR information accessibility and accountability with its and
Point of View
October 07, 2014In an era of constant change, companies have to consider if organizational redesign, policy & process changes, technology automation, and outsourcing – or a
Point of View
September 26, 2014More work is being done for organizations today by people that are not on the actual payroll. Companies need to develop strategic workforce plans and workforce
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