A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 20, 2025Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
Highlight Report
June 07, 2024Tech Mahindra’s advisory arm aims to transform CX and managed services
Point of View
June 03, 2024HFS looks at how Cognizant is going 'all in' on aiding clients on their AI journeys.
Point of View
June 03, 2024The customer experience function is not reaping the benefits of GenAI.
Market Impact Report
May 23, 2024Ecosystem development and collaboration will be key to unlocking new sources of value
Competitive Intelligence
May 16, 2024A look at how Genpact performed in the HFS Horizons: Customer Experience Service Providers, 2024
Competitive Intelligence
May 16, 2024A look at how Infosys performed in the HFS Horizons: Customer Experience Service Providers, 2024
Competitive Intelligence
May 16, 2024A look at how Sutherland performed in the HFS Horizons: Customer Experience Service Providers, 2024
Competitive Intelligence
May 16, 2024A look at how Tech Mahindra performed in the HFS Horizons: Customer Experience Service Providers, 2024
Competitive Intelligence
May 16, 2024A look at how WNS performed in the HFS Horizons: Customer Experience Service Providers, 2024
Competitive Intelligence
May 16, 2024A look at how Arise performed in the HFS Horizons: Customer Experience Service Providers, 2024
Competitive Intelligence
May 16, 2024A look at how Concentrix performed in the HFS Horizons: Customer Experience Service Providers, 2024
Competitive Intelligence
May 16, 2024A look at how Firstsource performed in the HFS Horizons: Customer Experience Service Providers, 2024
Competitive Intelligence
May 16, 2024A look at how HGS performed in the HFS Horizons: Customer Experience Service Providers, 2024
Competitive Intelligence
May 16, 2024A look at how IGT Solutions performed in the HFS Horizons: Customer Experience Service Providers, 2024
Competitive Intelligence
May 16, 2024A look at how Movate performed in the HFS Horizons: Customer Experience Service Providers, 2024
Competitive Intelligence
May 16, 2024A look at how TaskUs performed in the HFS Horizons: Customer Experience Service Providers, 2024
Competitive Intelligence
May 16, 2024A look at how Mphasis performed in the HFS Horizons: Customer Experience Service Providers, 2024
Competitive Intelligence
May 16, 2024A look at how Atento performed in the HFS Horizons: Customer Experience Service Providers, 2024
Competitive Intelligence
May 16, 2024A look at how Foundever™ performed in the HFS Horizons: Customer Experience Service Providers, 2024
Competitive Intelligence
May 16, 2024A look at how ResultsCX performed in the HFS Horizons: Customer Experience Service Providers, 2024
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